Build intelligence around any conversation
A.I.-powered B.I. Platform for your Customer Interactions
Step into the Dimension where data is unified and insights are at your fingertips
Live Agent Chat
Chatbot
Social Media
Surveys
Data Lakes
Data Lakes
Support Interactions
Capture all unstructured data channels
Built for the next class of Customer Experience Leaders who struggle to act quickly on insights due to data challenges.
Trusted by innovators at:
Platform
Data silos, instantly aligned & automatically enriched.
Streamlined Unstructured Analysis on one integrated and secure platform
Conversational Channels Unified
Live Agent Chat
Chatbot
Social Media
Surveys
Data Lakes
Support Interactions
Data Lakes
Support Interactions
Enriched Automatically
26
Ready-to-use dimensions, standardized across your channels to seed rich analysis.
Move past traditional analytics and visualizations
Visual Workspace for unstructured data
Discovery with an unstructured data lens
Streamlined Dashboards & Continuous Reporting
Create infinitely customizable, omni-channel dashboards to enable strategic decision-making.
Collaborate across teams with your new single source of truth for customer interactions
Unlimited drill-downs & workspaces
Contextual Monitoring & Predictive Insights
Anticipate customer behavior with the most advanced signals from your unstructured data.
Dimension provides Predictive insights, allowing you to go beyond "What" was said, to "How" and "Why" they were said to drive real business action.
Reasons driving escalations
Friction within conversational flows
Predicted Customer Effort, NPS, CSAT scores
Recommended solutions
Emerging trends on A.I. categorizations
A.I. Analysis & Recommendations
A.I. for all your conversations
Your A.I. Data Analyst
Instant Insights & Recommendations
Your analytics workflows, reimagined with A.I.
Current
Manual review of transcripts
Basic metrics lacking relevance to business goal
Unclear bot performance
with
Automated insights reveal evolving customer questions and response precision
Enables swift bot optimization aligned with key objectives
Current
Fragmented view of customer journey
Reactive issue handling on low-priority items reactive issue resolution, working on low-impact initiatives (unable to prioritize
with
Real-time visibility into the customer journey
Proactive VoC insights drive targeted, high-impact resolutions
Current
Limited understanding of knowledge base effectiveness and gaps
Reactive model updates based on outdated information
Misunderstanding bot accuracy relative to use requests
with
In-depth analysis of knowledge base relevance and accuracy
Proactive adjustments to enhance alignment with customer need
Enhanced insights into customer preferences to tailor responses more effectively
Current
Manually processed feedback analysis
Delayed trend awareness
with
Automated insights reveal evolving customer questions and response precision
Enables swift bot optimization aligned with key objectives
Current
Limited visibility into customer sentiment
Slow adaptation to unexpected market change
with
Advanced sentiment driver analysis instantly detects shift
Empowers adaptive campaign strategies and measurable performance impact
Current
Manual review of transcripts
Basic metrics lacking relevance to business goal
Unclear bot performance
with
Automated insights reveal evolving customer questions and response precision
Enables swift bot optimization aligned with key objectives
Current
Fragmented view of customer journey
Reactive issue handling on low-priority items reactive issue resolution, working on low-impact initiatives (unable to prioritize
with
Real-time visibility into the customer journey
Proactive VoC insights drive targeted, high-impact resolutions
Current
Limited understanding of knowledge base effectiveness and gaps
Reactive model updates based on outdated information
Misunderstanding bot accuracy relative to use requests
with
In-depth analysis of knowledge base relevance and accuracy
Proactive adjustments to enhance alignment with customer need
Enhanced insights into customer preferences to tailor responses more effectively
Current
Manually processed feedback analysis
Delayed trend awareness
with
Automated insights reveal evolving customer questions and response precision
Enables swift bot optimization aligned with key objectives
Current
Limited visibility into customer sentiment
Slow adaptation to unexpected market change
with
Advanced sentiment driver analysis instantly detects shift
Empowers adaptive campaign strategies and measurable performance impact