An analytics agent for customer language

Stop waiting on the data team. Upload what customers said and what they did, ask why a number moved, and get the proven answer in minutes.

Start Now

Start Now

An analytics agent for customer language

Stop waiting on the data team. Upload what customers said and what they did, ask why a number moved, and get the proven answer in minutes.

Start Now

Start Now

Analyticswasbuilttoshowyoudata.Webuiltittoexplainit.

Analyticswasbuilttoshowyoudata.Webuiltittoexplainit.

Analyticswasbuilttoshowyoudata.Webuiltittoexplainit.

Our Approach

Fouryearsofresearch,fivepublishedpapers.Theagentreadseveryconversation,tagswhatmatters,joinsittoyourbusinessdata,andtestswhatmovesyourmetrics.

Fouryearsofresearch,fivepublishedpapers.Theagentreadseveryconversation,tagswhatmatters,joinsittoyourbusinessdata,andtestswhatmovesyourmetrics.

Fouryearsofresearch,fivepublishedpapers.Theagentreadseveryconversation,tagswhatmatters,joinsittoyourbusinessdata,andtestswhatmovesyourmetrics.

Start with one file. Add the rest of your stack when you're ready.

Start with one file. Add the rest of your stack when you're ready.

Start with one file. Add the rest of your stack when you're ready.

Upload or connect any data source

Every conversation becomes structured data you can query.

Every conversation becomes structured data you can query.

Interactions

Interactions

Live Chat
Live Chat
Phone Calls
Phone Calls
Voice Agents
Voice Agents
Surveys
Surveys
Support Tickets
Email
Mobile App
Reviews
Reviews
Support Tickets
Support Tickets
Email
Email
Metadata
CRM
Purchases
Usage
Financials
CRM
Purchases
Usage
Financials
Website Visits
Campaigns

Metadata

CRM
Usage
Financials
Purchases
CRM
Purchases
Usage
Financials
Website Visits
Campaigns
Context
Weather
Seasonality
Traffic
Weather
Seasonality
Market Events
Competitor Activity

Context

Weather
Seasonality
Traffic
Weather
Seasonality
Market Events
Competitor Activity

This is what an analyst does. It's just not a person.

Know why your numbers moved. Get what caused it, what it cost, and what to do next

Rank conversation patterns that precede churn by revenue impact — not volume — and output an interactive report I can act on this week.

Research + Dimensions

Data from every channel and language, normalized and comparable.

Data from every channel and language, normalized and comparable.

Transcript-level provenance on every claim

The end to end process of a data team, available to anyone

Never configure a dashboard again.

Every report is a link you can share: decks, dashboards, apps, PDFs and more.

Create and share: executive reports, live dashboards, interactive apps, slide decks, pdfs and more.

Create and share: executive reports, live dashboards, interactive apps, slide decks, pdfs and more.

Schedule daily, weekly, monthly reports with refreshed data, emailed for convenience

See Examples

See Examples

See Artifacts

See Artifacts

See Examples

See Examples

You need actions, not another insight pile.

Set a target. The agent tracks what moves it.

Target

Decrease customer churn in the five lowest retention regions, 28% → 5% by 31 January.

METRIC

Customer Churn Rate

SCOPE

5 rating regions

TARGET

5% by 31 Jan

OWNER

Customer Care

The driver Dimension found

Wi-Fi setup failures appear in 38% of your 1-and-2-star reviews — concentrated in the first week of ownership.

Actions you’re taking

Add Wi-Fi setup video to the onboarding email

+0.2

Respond to connectivity tickets within 24 hours

+0.1

Ship firmware connection retry logic

not shipped

Average review score

4.1

today · from 3.8

4.4 target

3.8 start

projected

What's driving it

Orders shipped without a delivery ETA generate 41% of your detractor contacts.

Customer satisfaction

5.5 of 8 points closed

77.5%

today

+3.1

+1.8

+2.0 est.

72% start

today

80% target

Actions you’re taking

Send a proactive ETA text at dispatch

Verified · 14 Nov

+3.1 pts

Reply to missing-order contacts within 24 hours

Verified · 28 Nov

+1.8 pts

Add a tracking link to the order confirmation

Verified · 05 Dec

+0.6 pts

Rework the refund policy page

Pending

+2.0 est.

0.5 points still unaccounted for — Dimension keeps reading and surfaces the next driver.

Who this is for

For everyone who was told the data team would get back to them.

Sales
CX & Support
Customer Success
Product
Data & Analytics
Deal Intelligence
Escalation Drivers
Churn Risk
Feature Gaps
Root Cause

Who this is for

For everyone who was told the data team would get back to them.

Sales
CX & Support
Customer Success
Product
Data & Analytics
Deal Intelligence
Escalation Drivers
Churn Risk
Feature Gaps
Root Cause

Dimension Labs has become the default insight layer across the company.

Dimension Labs has become the default insight layer across the company.

We moved from assembling data to actually interpreting and optimizing it. That shift alone transformed how we operate

We moved from assembling data to actually interpreting and optimizing it. That shift alone transformed how we operate

We can move from question to insight fast enough that it actually changes what teams do that week

We can move from question to insight fast enough that it actually changes what teams do that week

Structured, reusable conversational data is foundational to our future strategy.

Structured, reusable conversational data is foundational to our future strategy.

We moved from surface metrics to true conversational intelligence.

We moved from surface metrics to true conversational intelligence.

Teams don’t wait for reports anymore. They explore insights themselves and use them to set priorities

Teams don’t wait for reports anymore. They explore insights themselves and use them to set priorities

Dimension Labs has become the default insight layer across the company.

We can move from question to insight fast enough that it actually changes what teams do that week

We moved from surface metrics to true conversational intelligence.

We moved from assembling data to actually interpreting and optimizing it. That shift alone transformed how we operate

Teams don’t wait for reports anymore. They explore insights themselves and use them to set priorities

Structured, reusable conversational data is foundational to our future strategy.

Scale

From startups to Fortune 500

INTERACTIONS ANALYZED

1Bn+

DIMENSIONS CREATED

0k+

QUERIES ANSWERED

0k+

MANUAL HOURS REPLACED

0k+

Scale

From startups to Fortune 500

INTERACTIONS ANALYZED

1Bn+

DIMENSIONS CREATED

0k+

QUERIES ANSWERED

0k+

MANUAL HOURS REPLACED

0k+

Stopreporting.Startunderstanding.

Stopreporting.Startunderstanding.

Stopreporting.Startunderstanding.

Questions you're asking today

What's our NPS score?

What's our NPS score?

What's our NPS score?

Which accounts churned?

Which accounts churned?

Which accounts churned?

What's our retention rate?

What's our retention rate?

What's our retention rate?

How many tickets came in?

How many tickets came in?

How many tickets came in?

What are customers mentioning?

What are customers mentioning?

What are customers mentioning?

Questions you could be answering

Why is NPS dropping and for who?

Why is NPS dropping and for who?

Why is NPS dropping and for who?

Which ticket themes predict cancellation?

Which ticket themes predict cancellation?

Which ticket themes predict cancellation?

Which accounts are at risk right now and why?

Which accounts are at risk right now and why?

Which accounts are at risk right now and why?

What emerging themes need action this week?

What emerging themes need action this week?

What emerging themes need action this week?

What separates top agents from the rest?

What separates top agents from the rest?

What separates top agents from the rest?

What's driving churn in one segment but not another?

What's driving churn in one segment but not another?

What's driving churn in one segment but not another?

EnterpriseGradeSecurity

EnterpriseGradeSecurity

EnterpriseGradeSecurity

Built to handle Fortune 500 customer data, with the controls enterprise security teams ask for.

Compliance

SOC2 Compliant
ISO 27001 Compliant
GDPR & CCPA Compliant


Added Security

PII Redaction
Penetration Testing
MSAs for Enterprises
Cloud or on Prem
Data Deletion
Infinitely Scalable