Build intelligence around any conversation

A.I.-powered B.I. Platform for your Customer Interactions





Step into the Dimension where data is unified and insights are at your fingertips

Live Agent Chat

Chatbot

Social Media

Surveys

Data Lakes

Data Lakes

Support Interactions

See all Dimension integrations →

Capture all unstructured data channels

Built for the next class of Customer Experience Leaders who struggle to act quickly on insights due to data challenges.

Trusted by innovators at:

Platform

Data silos, instantly aligned & automatically enriched.

Streamlined Unstructured Analysis on one integrated and secure platform

Conversational Channels Unified

Live Agent Chat
Chatbot
Social Media
Surveys
Data Lakes
Support Interactions
Data Lakes
Support Interactions
Processing
Structuring
Warehousing

Enriched Automatically

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Ready-to-use dimensions, standardized across your channels to seed rich analysis.
Seamless data transformation
Automatic labeling on every interaction.
Move past traditional analytics and visualizations

Visual Workspace for unstructured data

Discovery with an unstructured data lens

Create unlimited custom dimensions specific to your business needs.

Visualize multi-turn data in the most intuitive way.

Dial into all your unstructured text from any custom dimension

Streamlined Dashboards & Continuous Reporting

Create infinitely customizable, omni-channel dashboards to enable strategic decision-making.

Collaborate across teams with your new single source of truth for customer interactions
Unlimited drill-downs & workspaces

Contextual Monitoring & Predictive Insights

Anticipate customer behavior with the most advanced signals from your unstructured data.

Dimension provides Predictive insights, allowing you to go beyond "What" was said, to "How" and "Why" they were said to drive real business action.

Reasons driving escalations
Friction within conversational flows
Predicted Customer Effort, NPS, CSAT scores
Recommended solutions
Emerging trends on A.I. categorizations
A.I. Analysis & Recommendations

A.I. for all your conversations

Your A.I. Data Analyst

Supercharged A.I. at your command
24/7 always-on, processing data in real time
Always extracting insights, across all sources

Instant Insights & Recommendations

Summarize anything, ask any question
Trace back all insights to verbatim
Turn a 3-day data pull into a 3-second task

Your analytics workflows, reimagined with A.I.

Current
Manual review of transcripts
Basic metrics lacking relevance to business goal
Unclear bot performance
with
Automated  insights reveal evolving customer questions and response  precision
Enables swift bot optimization aligned with key objectives
See our Chatbot / IVR solution →
See our Chatbot / IVR solution ➜
Current
Fragmented view of customer journey
Reactive issue handling on low-priority items  reactive issue resolution, working on low-impact initiatives  (unable to prioritize
with
Real-time visibility into the customer journey
Proactive VoC insights drive targeted, high-impact resolutions
See our Chatbot / IVR solution →
See our Customer Experience solution ➜
Current
Limited understanding of knowledge base effectiveness  and gaps
Reactive model updates based on outdated information
Misunderstanding bot accuracy relative to use requests
with
In-depth analysis of knowledge base relevance and accuracy
Proactive adjustments to enhance alignment with customer need
Enhanced insights into customer preferences to tailor responses more  effectively
See our Chatbot / IVR solution →
See our Contact Center solution ➜
Current
Manually processed feedback analysis
Delayed trend awareness
with
Automated  insights reveal evolving customer questions and response  precision
Enables swift bot optimization aligned with key objectives
See our Chatbot / IVR solution →
See our Consumer solution ➜
Current
Limited visibility into customer sentiment
Slow adaptation to unexpected market change
with
Advanced sentiment driver analysis instantly detects shift
Empowers adaptive campaign strategies and measurable performance  impact
See our Chatbot / IVR solution →
See our Marketing solution ➜
Current
Manual review of transcripts
Basic metrics lacking relevance to business goal
Unclear bot performance
with
Automated  insights reveal evolving customer questions and response  precision
Enables swift bot optimization aligned with key objectives
See our Chatbot / IVR solution →
See our Chatbot / IVR solution ➜
Current
Fragmented view of customer journey
Reactive issue handling on low-priority items  reactive issue resolution, working on low-impact initiatives  (unable to prioritize
with
Real-time visibility into the customer journey
Proactive VoC insights drive targeted, high-impact resolutions
See our Chatbot / IVR solution →
See our Customer Experience solution ➜
Current
Limited understanding of knowledge base effectiveness  and gaps
Reactive model updates based on outdated information
Misunderstanding bot accuracy relative to use requests
with
In-depth analysis of knowledge base relevance and accuracy
Proactive adjustments to enhance alignment with customer need
Enhanced insights into customer preferences to tailor responses more  effectively
See our Chatbot / IVR solution →
See our Contact Center solution ➜
Current
Manually processed feedback analysis
Delayed trend awareness
with
Automated  insights reveal evolving customer questions and response  precision
Enables swift bot optimization aligned with key objectives
See our Chatbot / IVR solution →
See our Consumer solution ➜
Current
Limited visibility into customer sentiment
Slow adaptation to unexpected market change
with
Advanced sentiment driver analysis instantly detects shift
Empowers adaptive campaign strategies and measurable performance  impact
See our Chatbot / IVR solution →
See our Marketing solution ➜

Security

We uphold the highest standards of data security suitable for enterprise data
SOC2 Compliant
We uphold the highest data security standards with SOC2 companies
ISO 2701 Compliant
We uphold the highest data security standards with ISO companies
GDPR Compliant
We upload the highest data security standards with GDPR compliance
PII Redaction
PII redaction libraries available for your teams to redact PII
Penetration Testing
Continuous penetration testing monitored & audited
MSA’s for Enterprises
Master Service Agreements available for all enterprise clients
Cloud or On-Prem
Options for cloud or single tenancy requirements
Data Deletion
Upon request, we can delete all the date ever sent to you
Infinitely Scalable
Our infrastructure is purpose-build for scale & performance

Launch strategy without worrying about the latest LLM technology. We bring you the most intuitive way to apply the latest.

Hear it for yourself

Dimension gives us the insights to provide the support needed to those who need it most.

— Product Manager at American Red Cross

Dimension is key for us to both report outcomes to the business and prioritize where to dedicate resources to enhancing our customer journey.

— Program Manager at Dropbox

The partnership with Dimension has been instrumental in supporting our remarkable improvements in our self-service performance and customer journey optimization.

—Director of Speech Science & Analytics at Concentrix