Unlock Deeper Insights to Transform the Customer Experience
Leverage AI to organize feedback, discover new patterns, and monitor
Bring structure to Chaotic Customer data
Label and group unstructured customer conversations and feedback according to a robust set of categories using your own list or by the system.
Provide the AI with guidance to teach it how to define categories. Skip the boolean search strings or cumbersome machine learning frameworks.
Reduce Cost per Customer Interaction while maintaining the Customer Experience
Identify meaningful patterns in your customer interactions that directly influence key business metrics, such as reducing cost per interaction and escalation rates, or improving NPS, CSAT, and CES.
Omni-Channel Dashboards: Holistically know your customers
Monitor key CX metrics such as NPS and customer satisfaction in real time, from multiple data sources, and alert for emerging issues to improve experiences faster.
