Dimension Labs provides powerful analytics for Intercom with automated ticket labeling, intuitive dashboards, and multi-bot analysis—reducing manual effort and enhancing insights.
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AI-driven labeling that adapts in real time to new data, context shifts, and evolving patterns.
Unified analytics across platforms, regions, and business units with flexible data separation
Pre-built AI prompts and dashboard templates for fast, use-case-driven insights.
Pre-built templates and drag-and-drop components make it simple to visualize your data.
Seamlessly drill down into conversation topics, sentiment shifts, and advanced metrics with just a few clicks.
Label and group any live chat and chatbot conversations according to a robust set of dimensions.
Prompt orchestration enables anyone, at any technical skill level, to build and share custom insights without code.
Process more customer conversations while delivering faster insights.
Include more data sources to illuminate patterns across all sources of conversations, customer data, product data, and more.
Dimension Labs enables you to analyze live chat, AI chatbot, and tickets across unlimited instances, channels, and regions while maintaining clear separation between different domains for both isolated and comparative analysis of metrics, trends, and performance indicators.
Dimension Labs provides an intelligent analytics solution for Intercom powered by Dynamic AI Labeling and built specifically for unstructured (text) data.Our technology reveals actionable insights at every level, from broad categories to specific issues, enabling data-driven decisions while eliminating manual tagging and human bias from your analysis.
Yes, Dimension Labs unifies analytics across all customer touchpoints - from live chat & chatbot to surveys, emails, and call transcripts - enriching interaction data with customer metadata to reveal deeper insights and enable targeted analysis
You can get started for free here. Dimension Labs pricing is based on data volume and number of connected channels. To learn more about pricing please reach out to us.
