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We’re excited to announce a new partnership between Ada and Dimension Labs to bring omnichannel analytics and insights to chatbot programs. 

Ada is already a leader in customer support automation, helping teams launch self-service bots and agent handoff workflows with speed and ease. Their built-in analytics are powerful for individual bot training, measuring interactions, and identifying topics as they emerge.

But as your bot program grows—5, 10, 20 bots across teams or regions—so does the complexity of managing and analyzing all that conversational data. That’s where Dimension Labs comes in.

Dimension Labs Integration

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Why Ada + Dimension Labs? 

The new integration brings the best of both worlds:

• Ada’s self-service automation + Dimension Labs’ AI-powered analytics layer
• Automatic topic exploration and training at the bot level
• Omni-channel insights across all bots, regions, use cases, and teams

With Dimension Labs, you can go beyond just counting topics or escalation rates. Our platform lets you:

• Visually map themes and issue categories
• Measure multiple bots in a single dashboard
• Pull out insights like CSAT comments clearly and easily 
• Track high-effort interactions by topic, intent, or customer segment
• Layer quantitative metrics on top of your bot data for a complete performance view

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Visualize Conversations at Scale

Looking at thousands of conversation logs? We get it—spreadsheets and static dashboards can only take you so far.

Our integration with Ada allows you to transform long lists of topics into dynamic visual maps. You can easily see clusters of issues like:

• Network performance problems
• Hardware-related complaints
• Billing and account verification issues

With a few clicks, you can:

• Identify which topics drive high customer effort
• Understand where automation is falling short
• Prioritize fixes by customer impact

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Quantify the Customer Effort

We know that one of the key goals of self-service is to reduce effort. But how do you actually measure effort across conversations?

Dimension Labs enriches your data with an Effort Score to every interaction. It detects when customers are having to repeat themselves, ask follow-up questions, or escalate due to confusion or unhelpful responses. You can then break down these high-effort moments by:

• Topic
• Bot flow
• Business unit
• Language or region

This bridges the gap between qualitative themes and quantitative KPIs—making your analytics more actionable and aligned with business outcomes.

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Built for Scale

This integration is designed for chatbot programs that are growing fast. Whether you’re scaling bots by region, product, or team, Dimension Labs ensures you can:

• Monitor multiple bots performance
• Pinpoint quality gaps across customer interactions
• Align bot behavior with your brand and CX standards

And as your program expands, so does your ability to analyze it—without adding complexity.

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Find Us in the Ada Marketplace

Dimension Labs is proud to be listed as the exclusive analytics and insights partner for Ada’s self-service platform. Check us out on the Ada Marketplace. We’re excited to help Ada customers unlock the full value of their conversational data.

Want to see how it works? Check out the video above or reach out for a demo of Dimension Labs.