One agent. 8 use cases. 14 industries.

Whatever number you answer for, the agent reads what customers said, joins it to what they did, and proves which issue is moving it. Templates for each use case and industry come from years of delivered client work.

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[01] By use case8 templates

Customer, guest and fan experience

Upload your reviews, surveys, tickets and calls. Find which experience issue is really moving your score, and which is just loud.

Ask Which experience issue is actually costing us stars?

Product feedback and prioritization

Upload every request, ticket and review you have. Find which product problems are actually costing you customers, and which are just loud.

Ask Which product problems are costing us customers?

Revenue, churn and retention

Upload your calls, tickets and renewal conversations. Join them to your CRM and find out which interaction is actually driving churn, with the revenue attached.

Ask Which signals predicted churn, measured against who renewed?

Agencies

Upload the client's verbatims, tickets or transcripts. Get the coded dataset and the finding in an afternoon, not three weeks.

Ask Code these 40,000 verbatims and tell me what's driving the score.

Contact center performance

Read every call, chat and ticket your agents handle. Find which behaviors and process failures move resolution, repeat contacts and CSAT.

Ask Which agent behaviors actually move CSAT?

AI agent and chatbot analytics

Read every conversation your bot or AI agent has. Find where automation fails, why customers ask for a person, and what each failure costs.

Ask Where does the bot fail, and what does it cost?

Multi-location performance

Compare every hotel, store, club or restaurant on the same Dimensions. Find why one location outperforms another, and which fix would move the rating.

Ask Why does one location outperform another?