Free tools
Free tools for CX and insights teams. Check the number before you explain it.
Three calculators for the questions that come before any root-cause work. They run in your browser, and nothing you type is sent or stored.
NPS mix shift calculator
Did our NPS drop, or did different customers answer?
Enter two periods of promoters, passives and detractors by segment. Get the change split into who answered and how they scored, with a margin of error for each segment.
Open the tool › 02 · Free toolCSAT drop checker
Is this CSAT drop bigger than chance?
Enter satisfied and total responses by category for two periods. Get the p-value in plain words, the 95% interval of the change, the categories that moved and whether category mix explains it.
Open the tool › 03 · Free toolReview analytics cost calculator
What would it cost to read every review, at every location?
Enter locations, reviews per location and other sources. See the Dimension Labs plan that covers the volume and its price, next to the hours manual tagging would take.
Open the tool ›All three use only what you enter. No network calls, no storage, no sign-up. When you want the same answers on every response, with the comments read and tagged, start with one file.
Ask why the number moved. On every response.
Start with one file. Ask why a number moved. Plans from $299 a month, no demo and no contract on monthly plans.