Upload the client's verbatims, tickets or transcripts. Get the coded dataset and the finding in an afternoon, not three weeks.
Your analysts hand-code verbatims into a taxonomy built from scratch for every client. It is the least billable work you do, and the slowest.
Unified Data & Enrichment
Drop in one client's file and every record comes back coded: topic, root cause, sentiment, effort, intent. Each client gets a separate workspace, so data never crosses between accounts. Backfill three years of history in the same run.
Causal Intelligence Engine
Ask in plain English. The agent runs the analysis, controls for what would confound it, and returns the finding with an effect size and confidence interval. Defensible when the client's own analytics team pushes back.
On-Demand Intelligence Reports
Say what the deliverable needs to contain and the agent builds it: executive summary, findings, charts, recommendations. Rerun it monthly on fresh data and a one-off project becomes a retainer. Export as HTML, PDF or slides.
System-Level Dimensions
Custom Dimensions per Business Objective
Multi-Dimension Orchestration
Output Validation - "hallucination" or drift check
Internal Vector Embeddings & Semantic Similarity
Dynamic Clustering & Theming
Multi-Dimensional Consolidation
Export ability to data warehouse
Generate causal reports, visualizations, and executive intelligence: on demand or scheduled
Plug into existing B.I tool of choice (Tableau, PowerBI, Hex)
Export via API to any warehouse (Snowflake, Databricks, BigQuery)
Structuring customer language created a foundation we can reuse across new initiatives, channels, and analytics needs as the business evolves.
