Copilot Studio integration for Dimension Labs
This brings in your Copilot Studio agent conversations, message by message: what each user wrote and what the agent answered. Copilot Studio saves each conversation as a transcript in the Dataverse ConversationTranscript table, and each transcript becomes one conversation. You run it on your side: a small script pulls from the Dataverse Web API and posts each message to the universal API.
- Platform
- Microsoft Copilot Studio
- Type
- Chat, messaging and AI agents
- Connects by
- Universal API
- Setup
- 5 steps
- Guide checked
- 2026-10-26, against Microsoft's documentation
Every Copilot Studio message, in the same shape as everything else.
Each record lands in the Dimension Labs conversation format, so Dimensions, reports and the agent work the same way as for every other source.
activity text text Only activities with type message. Skip events, traces and empty text.
from.id of the user's activities userId Copilot Studio hashes this id before it writes the transcript. Use it on both the user's and the agent's messages. Fall back to the sessionId.
activity from.role incoming 1 is the user, so incoming: true. 0 is the agent.
row name sessionId name is the conversation id followed by the agent id. Prefix it, for example copilot-.
row name conversationId Same value as sessionId.
activity timestamp dimensionlabs_timestamp Unix seconds; toMillis turns them into milliseconds. Activities in the same second are spaced 1,000 ms apart.
activity channelId; metadata.BotName; the SessionInfo activity's outcome; conversationtranscriptid platformJson outcome is Escalated, Resolved or Abandon.
5 steps. Then it runs on its own.
A small job on your side reads Copilot Studio through its API and posts each message to the Dimension Labs universal API. The guide gives the steps, the field mapping and the code. Run the job once for history, then every 15 minutes. A live source is enriched automatically every day; history is enriched with a backfill.
Open the full Copilot Studio guide ›- 01Get API access in Copilot Studio
- 02Pull new transcripts
- 03Map the fields
- 04Send it
- 05Run it
What you need
- An agent in a regular Power Platform environment. Transcripts aren't written for Dataverse for Teams environments, and they aren't stored for agents in developer environments.
- Transcript saving turned on for the environment (it is on by default in new environments).
- A Microsoft Entra ID admin who can register an app, and a Power Platform admin who can add it to the environment as an application user with the Bot Transcript Viewer security role. Only admins can grant that role; the Environment Maker role doesn't include it.
- Your environment URL, for example https://yourorg.crm.dynamics.com.
- A Dimension Labs API key for a new Universal API source.
[03] What you can ask
Questions teams answer with Copilot Studio data.
- Where does the bot fail, and what does it cost?
- What do customers say right before they ask for a person?
- Which intents should be automated next?
Copilot Studio integration questions
Does Dimension Labs integrate with Copilot Studio?
Yes. A small job on your side reads Copilot Studio through its API and posts each message to the Dimension Labs universal API. The guide gives the steps, the field mapping and the code. The setup guide was checked against Microsoft's documentation on 2026-10-26.
What Copilot Studio data does Dimension Labs bring in?
This brings in your Copilot Studio agent conversations, message by message: what each user wrote and what the agent answered. Copilot Studio saves each conversation as a transcript in the Dataverse ConversationTranscript table, and each transcript becomes one conversation. You run it on your side: a small script pulls from the Dataverse Web API and posts each message to the universal API.
What do I need to connect Copilot Studio?
An agent in a regular Power Platform environment. Transcripts aren't written for Dataverse for Teams environments, and they aren't stored for agents in developer environments. Transcript saving turned on for the environment (it is on by default in new environments). A Microsoft Entra ID admin who can register an app, and a Power Platform admin who can add it to the environment as an application user with the Bot Transcript Viewer security role. Only admins can grant that role; the Environment Maker role doesn't include it. Your environment URL, for example https://yourorg.crm.dynamics.com. A Dimension Labs API key for a new Universal API source.
How often does Copilot Studio data update?
Run the job once for history, then every 15 minutes. A live source is enriched automatically every day; history is enriched with a backfill.
Can I connect a platform that is not Copilot Studio?
Yes. Any platform with an API connects through the same universal API, and any tool with an export button works as a file upload. The integrations page lists the platforms with a written guide.
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