Gong integration for Dimension Labs
This brings in each Gong call as one conversation, turn by turn: what your prospects and customers said, and what your own team said back. You run it on your side: a small script pulls from the Gong API and posts each turn to the universal API.
- Platform
- Gong
- Type
- Sales and meeting calls
- Connects by
- Universal API
- Setup
- 5 steps
- Guide checked
- 2026-10-26, against Gong's documentation
Every Gong message, in the same shape as everything else.
Each record lands in the Dimension Labs conversation format, so Dimensions, reports and the agent work the same way as for every other source.
monologue sentences[].text text One message per monologue: the sentences joined.
party userId, else a hash of emailAddress, else speakerId userId Match the monologue's speakerId to the party with the same speakerId. Team members have a Gong userId; for others the code sends a hash of the email, never the email itself.
party affiliation incoming true for External (prospects, customers), false for Internal (your team). For Unknown, the code checks the email domain against COMPANY_DOMAINS: a match is your team, anything else is incoming.
callId sessionId Prefixed, for example gong-7782342274025937895.
callId conversationId Same value as sessionId.
call started plus the first sentence's start dimensionlabs_timestamp start is milliseconds from the start of the call. Turns closer than a second apart are spaced to 1,000 ms.
direction, system, scope, media, language, workspaceId, duration; monologue topic platformJson scope says whether the call had any external participants.
5 steps. Then it runs on its own.
A small job on your side reads Gong through its API and posts each message to the Dimension Labs universal API. The guide gives the steps, the field mapping and the code. Run the job once for history, then every 15 minutes. A live source is enriched automatically every day; history is enriched with a backfill.
Rate limits, per Gong: 3 API calls per second and 10,000 per day. Going over returns 429 with a Retry-After header in seconds (what the Gong API provides).
Open the full Gong guide ›- 01Get API access in Gong
- 02Pull new calls
- 03Map the fields
- 04Send it
- 05Run it
What you need
- A Gong tech admin: only they can create API keys. Gong's API is available on any Gong plan.
- A Gong API access key and secret, and your company's Gong API base URL.
- The email domains your company uses, for example acme.com, as a fallback for speakers Gong can't place.
- A Dimension Labs API key for a new Universal API source.
[03] What you can ask
Questions teams answer with Gong data.
- Which objections show up in deals we lose?
- What do customers ask for that the product does not do yet?
- Which competitors come up, and in which deals?
Gong integration questions
Does Dimension Labs integrate with Gong?
Yes. A small job on your side reads Gong through its API and posts each message to the Dimension Labs universal API. The guide gives the steps, the field mapping and the code. The setup guide was checked against Gong's documentation on 2026-10-26.
What Gong data does Dimension Labs bring in?
This brings in each Gong call as one conversation, turn by turn: what your prospects and customers said, and what your own team said back. You run it on your side: a small script pulls from the Gong API and posts each turn to the universal API.
What do I need to connect Gong?
A Gong tech admin: only they can create API keys. Gong's API is available on any Gong plan. A Gong API access key and secret, and your company's Gong API base URL. The email domains your company uses, for example acme.com, as a fallback for speakers Gong can't place. A Dimension Labs API key for a new Universal API source.
How often does Gong data update?
Run the job once for history, then every 15 minutes. A live source is enriched automatically every day; history is enriched with a backfill.
Can I connect a platform that is not Gong?
Yes. Any platform with an API connects through the same universal API, and any tool with an export button works as a file upload. The integrations page lists the platforms with a written guide.
Stop reporting. Start understanding.
Start with one file. Ask why a number moved. Plans from $299 a month, no demo and no contract on monthly plans.