Trustpilot integration for Dimension Labs
This brings in the service reviews of your Trustpilot business unit: each review as a customer message, with its stars and tags, and your company reply when there is one. You run it on your side with the universal API, using Trustpilot's Business Units API.
- Platform
- Trustpilot
- Type
- Reviews
- Connects by
- Universal API
- Setup
- 5 steps
- Guide checked
- 2026-10-13, against Trustpilot's documentation
Every Trustpilot message, in the same shape as everything else.
Each record lands in the Dimension Labs conversation format, so Dimensions, reports and the agent work the same way as for every other source.
title and text (incoming), companyReply.text (outgoing) text Join the title and body with a line break.
consumer.id userId Trustpilot's internal id for the reviewer. Don't send consumer.displayName or referralEmail.
incoming true for the review, false for the company reply.
id sessionId id conversationId createdAt (review), companyReply.createdAt (reply) dimensionlabs_timestamp Convert with toMillis, which reads a date without a time zone as UTC. A reply within a second of the review is moved a second later.
stars, language, tags, source, isVerified, location.id, location.externalId, referenceId platformJson referenceId (your order or customer reference) is the field to join to your own data, as long as it isn't an email address.
5 steps. Then it runs on its own.
A small job on your side reads Trustpilot through its API and posts each message to the Dimension Labs universal API. The guide gives the steps, the field mapping and the code. Run the job once for history, then every 15 minutes. A live source is enriched automatically every day; history is enriched with a backfill.
Open the full Trustpilot guide ›- 01Get API access in Trustpilot
- 02Pull new reviews
- 03Map the fields
- 04Send it
- 05Run it
What you need
- A Trustpilot for Business account with the API module. Trustpilot sells the module in three tiers of yearly API calls: 200,000, 1,000,000 or unlimited.
- A Trustpilot API key and API secret from an API application, and your Business Unit ID.
- A Dimension Labs API key for a new Universal API source.
[03] What you can ask
Questions teams answer with Trustpilot data.
- Why does one location score higher than another?
- Which complaints cost the most stars?
- How do we compare with competitors on the same issues?
Trustpilot integration questions
Does Dimension Labs integrate with Trustpilot?
Yes. A small job on your side reads Trustpilot through its API and posts each message to the Dimension Labs universal API. The guide gives the steps, the field mapping and the code. The setup guide was checked against Trustpilot's documentation on 2026-10-13.
What Trustpilot data does Dimension Labs bring in?
This brings in the service reviews of your Trustpilot business unit: each review as a customer message, with its stars and tags, and your company reply when there is one. You run it on your side with the universal API, using Trustpilot's Business Units API.
What do I need to connect Trustpilot?
A Trustpilot for Business account with the API module. Trustpilot sells the module in three tiers of yearly API calls: 200,000, 1,000,000 or unlimited. A Trustpilot API key and API secret from an API application, and your Business Unit ID. A Dimension Labs API key for a new Universal API source.
How often does Trustpilot data update?
Run the job once for history, then every 15 minutes. A live source is enriched automatically every day; history is enriched with a backfill.
Can I connect a platform that is not Trustpilot?
Yes. Any platform with an API connects through the same universal API, and any tool with an export button works as a file upload. The integrations page lists the platforms with a written guide.
Stop reporting. Start understanding.
Start with one file. Ask why a number moved. Plans from $299 a month, no demo and no contract on monthly plans.