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Google reviews integration for Dimension Labs

This brings in the Google reviews of your Business Profile locations: each review as a customer message, with its star rating, and your owner reply when there is one. You run it on your side with the universal API, using the Google Business Profile API.

Read the setup guide › Start now ›
Platform
Google Business Profile reviews
Type
Reviews
Connects by
Universal API
Setup
5 steps
Guide checked
2026-10-13, against Google's documentation
[01] What comes acrossFrom Google reviews into one format

Every Google reviews message, in the same shape as everything else.

Each record lands in the Dimension Labs conversation format, so Dimensions, reports and the agent work the same way as for every other source.

Google Business ProfileDimension Labs
comment (incoming), reviewReply.comment (outgoing) text

Google calls both "plain text with markups".

reviewId userId

No stable reviewer ID is returned, so use the review ID. Don't send reviewer.displayName.

incoming

true for the review, false for the owner reply.

reviewId sessionId

Replace any colons.

reviewId conversationId
createTime (review), reviewReply.updateTime (reply) dimensionlabs_timestamp

RFC 3339. Convert with toMillis. If the reply's time is within a second of the review's, the code moves it a second later.

starRating (ONE to FIVE, as a number), location ID, reviewer.isAnonymous, reviewReply.reviewReplyState platformJson

The location ID lets you join reviews to store data.

[02] How to connect Google reviewsUniversal API

5 steps. Then it runs on its own.

A small job on your side reads Google reviews through its API and posts each message to the Dimension Labs universal API. The guide gives the steps, the field mapping and the code. Run the job once for history, then every 15 minutes. A live source is enriched automatically every day; history is enriched with a backfill.

Open the full Google reviews guide ›
  1. 01Get API access in Google Business Profile
  2. 02Pull new reviews
  3. 03Map the fields
  4. 04Send it
  5. 05Run it

What you need

  • A Google Cloud project approved for the Business Profile APIs. Google requires a Business Profile that has been verified and active for 60 days or more, and a website for the business.
  • An OAuth 2.0 client ID and secret, and a Google account that is an owner or manager of the locations, to authorize once with the https://www.googleapis.com/auth/business.manage scope and get a refresh token.
  • A Dimension Labs API key for a new Universal API source.

[03] What you can ask

Questions teams answer with Google reviews data.

  • Why does one location score higher than another?
  • Which complaints cost the most stars?
  • How do we compare with competitors on the same issues?
[04] More reviewsAll integrations ›
TrustpilotApp Store reviewsGoogle Play reviewsBirdeyeYotpoBazaarvoiceFeefoREVIEWS.ioZendeskGong
Not just these Any platform with an API connects the same way.

Google reviews integration questions

Does Dimension Labs integrate with Google reviews?

Yes. A small job on your side reads Google reviews through its API and posts each message to the Dimension Labs universal API. The guide gives the steps, the field mapping and the code. The setup guide was checked against Google's documentation on 2026-10-13.

What Google reviews data does Dimension Labs bring in?

This brings in the Google reviews of your Business Profile locations: each review as a customer message, with its star rating, and your owner reply when there is one. You run it on your side with the universal API, using the Google Business Profile API.

What do I need to connect Google reviews?

A Google Cloud project approved for the Business Profile APIs. Google requires a Business Profile that has been verified and active for 60 days or more, and a website for the business. An OAuth 2.0 client ID and secret, and a Google account that is an owner or manager of the locations, to authorize once with the https://www.googleapis.com/auth/business.manage scope and get a refresh token. A Dimension Labs API key for a new Universal API source.

How often does Google reviews data update?

Run the job once for history, then every 15 minutes. A live source is enriched automatically every day; history is enriched with a backfill.

Can I connect a platform that is not Google reviews?

Yes. Any platform with an API connects through the same universal API, and any tool with an export button works as a file upload. The integrations page lists the platforms with a written guide.

Dimension Labs/Start with one file From $299 a month

Stop reporting. Start understanding.

Start with one file. Ask why a number moved. Plans from $299 a month, no demo and no contract on monthly plans.

Start now › See pricing ›