App Store reviews integration for Dimension Labs
This brings in the customer reviews of your apps on the App Store: each review as a customer message, with its rating and territory, and your developer response when there is one. You run it on your side with the universal API, using the App Store Connect API.
- Platform
- App Store customer reviews
- Type
- Reviews
- Connects by
- Universal API
- Setup
- 5 steps
- Guide checked
- 2026-10-13, against Apple's documentation
Every App Store reviews message, in the same shape as everything else.
Each record lands in the Dimension Labs conversation format, so Dimensions, reports and the agent work the same way as for every other source.
attributes.title and attributes.body (incoming), response attributes.responseBody (outgoing) text Join the title and body with a line break.
review id userId reviewerNickname is a display name, not a stable ID, so use the review ID and don't send the nickname.
incoming true for the review, false for your response.
review id sessionId Replace any colons.
review id conversationId attributes.createdDate (review), response attributes.lastModifiedDate dimensionlabs_timestamp Convert with toMillis. A response within a second of the review is moved a second later.
rating, territory, the app ID, response state platformJson 5 steps. Then it runs on its own.
A small job on your side reads App Store reviews through its API and posts each message to the Dimension Labs universal API. The guide gives the steps, the field mapping and the code. Run the job once for history, then every 15 minutes. A live source is enriched automatically every day; history is enriched with a backfill.
Open the full App Store reviews guide ›- 01Get API access in App Store Connect
- 02Pull new reviews
- 03Map the fields
- 04Send it
- 05Run it
What you need
- An App Store Connect account with the Admin role to create a team API key, or permission to generate an individual API key.
- An App Store Connect API key: its private key (.p8 file), key ID and issuer ID, and the app's resource ID.
- A Dimension Labs API key for a new Universal API source.
[03] What you can ask
Questions teams answer with App Store reviews data.
- Why does one location score higher than another?
- Which complaints cost the most stars?
- How do we compare with competitors on the same issues?
App Store reviews integration questions
Does Dimension Labs integrate with App Store reviews?
Yes. A small job on your side reads App Store reviews through its API and posts each message to the Dimension Labs universal API. The guide gives the steps, the field mapping and the code. The setup guide was checked against Apple's documentation on 2026-10-13.
What App Store reviews data does Dimension Labs bring in?
This brings in the customer reviews of your apps on the App Store: each review as a customer message, with its rating and territory, and your developer response when there is one. You run it on your side with the universal API, using the App Store Connect API.
What do I need to connect App Store reviews?
An App Store Connect account with the Admin role to create a team API key, or permission to generate an individual API key. An App Store Connect API key: its private key (.p8 file), key ID and issuer ID, and the app's resource ID. A Dimension Labs API key for a new Universal API source.
How often does App Store reviews data update?
Run the job once for history, then every 15 minutes. A live source is enriched automatically every day; history is enriched with a backfill.
Can I connect a platform that is not App Store reviews?
Yes. Any platform with an API connects through the same universal API, and any tool with an export button works as a file upload. The integrations page lists the platforms with a written guide.
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Start with one file. Ask why a number moved. Plans from $299 a month, no demo and no contract on monthly plans.