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Birdeye integration for Dimension Labs

This brings in the reviews Birdeye collects for your business locations, from Google, Facebook and the other review sites Birdeye aggregates, plus reviews left directly on Birdeye: each review as a customer message, with its rating and source, and your business response when there is one. One conversation per review. You run it on your side: a small script pulls from the Birdeye API and posts each message to the universal API.

Read the setup guide › Start now ›
Platform
Birdeye
Type
Reviews
Connects by
Universal API
Setup
5 steps
Guide checked
2026-10-26, against Birdeye's documentation
[01] What comes acrossFrom Birdeye into one format

Every Birdeye message, in the same shape as everything else.

Each record lands in the Dimension Labs conversation format, so Dimensions, reports and the agent work the same way as for every other source.

BirdeyeDimension Labs
title and comments (incoming), response (outgoing) text

Join the title and body with a line break when there is a title. Reviews with no text are skipped.

customerId userId

Birdeye's id for the contact the review is attributed to, when there is one. Otherwise the sessionId.

incoming

true for the review, false for the business response.

reviewId sessionId

Prefixed birdeye-.

reviewId conversationId
reviewDate (review), responseDate (response) dimensionlabs_timestamp

A day with no time, read as midnight UTC. A response on the same day as the review is moved a second later.

business ID, sourceType, rating, recommended, reviewURL, extReferenceId, reviewOperationalStatus platformJson

sourceType says which site the review came from. rating is 0 for direct feedback and Facebook recommendations. extReferenceId is your own reference for the location.

[02] How to connect BirdeyeUniversal API

5 steps. Then it runs on its own.

A small job on your side reads Birdeye through its API and posts each message to the Dimension Labs universal API. The guide gives the steps, the field mapping and the code. Run the job once for history, then every 15 minutes. A live source is enriched automatically every day; history is enriched with a backfill.

Open the full Birdeye guide ›
  1. 01Get API access in Birdeye
  2. 02Pull new reviews
  3. 03Map the fields
  4. 04Send it
  5. 05Run it

What you need

  • A Birdeye account and its API key. Birdeye says the key can be fetched from the Birdeye dashboard and is confidential: call the API from your server only, never from a browser.
  • The Birdeye business ID of each location you want to bring in.
  • A Dimension Labs API key for a new Universal API source.

[03] What you can ask

Questions teams answer with Birdeye data.

  • Why does one location score higher than another?
  • Which complaints cost the most stars?
  • How do we compare with competitors on the same issues?
[04] More reviewsAll integrations ›
Google reviewsTrustpilotApp Store reviewsGoogle Play reviewsYotpoBazaarvoiceFeefoREVIEWS.ioZendeskGong
Not just these Any platform with an API connects the same way.

Birdeye integration questions

Does Dimension Labs integrate with Birdeye?

Yes. A small job on your side reads Birdeye through its API and posts each message to the Dimension Labs universal API. The guide gives the steps, the field mapping and the code. The setup guide was checked against Birdeye's documentation on 2026-10-26.

What Birdeye data does Dimension Labs bring in?

This brings in the reviews Birdeye collects for your business locations, from Google, Facebook and the other review sites Birdeye aggregates, plus reviews left directly on Birdeye: each review as a customer message, with its rating and source, and your business response when there is one. One conversation per review. You run it on your side: a small script pulls from the Birdeye API and posts each message to the universal API.

What do I need to connect Birdeye?

A Birdeye account and its API key. Birdeye says the key can be fetched from the Birdeye dashboard and is confidential: call the API from your server only, never from a browser. The Birdeye business ID of each location you want to bring in. A Dimension Labs API key for a new Universal API source.

How often does Birdeye data update?

Run the job once for history, then every 15 minutes. A live source is enriched automatically every day; history is enriched with a backfill.

Can I connect a platform that is not Birdeye?

Yes. Any platform with an API connects through the same universal API, and any tool with an export button works as a file upload. The integrations page lists the platforms with a written guide.

Dimension Labs/Start with one file From $299 a month

Stop reporting. Start understanding.

Start with one file. Ask why a number moved. Plans from $299 a month, no demo and no contract on monthly plans.

Start now › See pricing ›