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REVIEWS.io integration for Dimension Labs

This brings in the reviews in your REVIEWS.io store, company reviews and product reviews: each review as a customer message, with its rating and product, and your public replies when there are any. One conversation per review. You run it on your side: a small script pulls from the REVIEWS.io API and posts each message to the universal API.

Read the setup guide › Start now ›
Platform
REVIEWS.io
Type
Reviews
Connects by
Universal API
Setup
5 steps
Guide checked
2026-10-26, against REVIEWS.io's documentation
[01] What comes acrossFrom REVIEWS.io into one format

Every REVIEWS.io message, in the same shape as everything else.

Each record lands in the Dimension Labs conversation format, so Dimensions, reports and the agent work the same way as for every other source.

REVIEWS.ioDimension Labs
title and comments (incoming), replies[].comments (outgoing) text

Join the title and body with a line break. Reviews with no text are skipped.

userId

REVIEWS.io returns no reviewer id, so use the sessionId. Don't send author.name.

incoming

true for the review, false for a reply.

id sessionId

Already unique across types (for example store_review-123456). Prefixed reviews-io-.

id conversationId
date_created (review and reply) dimensionlabs_timestamp

Convert with toMillis, which reads a date without a time zone as UTC. A reply within a second of the review is moved a second later.

type, rating, sku, order_id, source, tags, attributes platformJson

order_id is your order reference and sku your product identifier: the fields to join to your own data.

[02] How to connect REVIEWS.ioUniversal API

5 steps. Then it runs on its own.

A small job on your side reads REVIEWS.io through its API and posts each message to the Dimension Labs universal API. The guide gives the steps, the field mapping and the code. Run the job once for history, then every 15 minutes. A live source is enriched automatically every day; history is enriched with a backfill.

Open the full REVIEWS.io guide ›
  1. 01Get API access in REVIEWS.io
  2. 02Pull new reviews
  3. 03Map the fields
  4. 04Send it
  5. 05Run it

What you need

  • The REVIEWS.io Plus plan. REVIEWS.io says API access is only available on Plus.
  • Your REVIEWS.io public store key and private API key. The private key adds private data to responses and is needed to list every review type.
  • A Dimension Labs API key for a new Universal API source.

[03] What you can ask

Questions teams answer with REVIEWS.io data.

  • Why does one location score higher than another?
  • Which complaints cost the most stars?
  • How do we compare with competitors on the same issues?
[04] More reviewsAll integrations ›
Google reviewsTrustpilotApp Store reviewsGoogle Play reviewsBirdeyeYotpoBazaarvoiceFeefoZendeskGong
Not just these Any platform with an API connects the same way.

REVIEWS.io integration questions

Does Dimension Labs integrate with REVIEWS.io?

Yes. A small job on your side reads REVIEWS.io through its API and posts each message to the Dimension Labs universal API. The guide gives the steps, the field mapping and the code. The setup guide was checked against REVIEWS.io's documentation on 2026-10-26.

What REVIEWS.io data does Dimension Labs bring in?

This brings in the reviews in your REVIEWS.io store, company reviews and product reviews: each review as a customer message, with its rating and product, and your public replies when there are any. One conversation per review. You run it on your side: a small script pulls from the REVIEWS.io API and posts each message to the universal API.

What do I need to connect REVIEWS.io?

The REVIEWS.io Plus plan. REVIEWS.io says API access is only available on Plus. Your REVIEWS.io public store key and private API key. The private key adds private data to responses and is needed to list every review type. A Dimension Labs API key for a new Universal API source.

How often does REVIEWS.io data update?

Run the job once for history, then every 15 minutes. A live source is enriched automatically every day; history is enriched with a backfill.

Can I connect a platform that is not REVIEWS.io?

Yes. Any platform with an API connects through the same universal API, and any tool with an export button works as a file upload. The integrations page lists the platforms with a written guide.

Dimension Labs/Start with one file From $299 a month

Stop reporting. Start understanding.

Start with one file. Ask why a number moved. Plans from $299 a month, no demo and no contract on monthly plans.

Start now › See pricing ›