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Google Play reviews integration for Dimension Labs

This brings in the Google Play reviews of your app's production version: each review as a customer message, with its star rating and device details, and your developer reply when there is one. You run it on your side with the universal API, using the Google Play Developer Reply to Reviews API.

Read the setup guide › Start now ›
Platform
Google Play reviews
Type
Reviews
Connects by
Universal API
Setup
5 steps
Guide checked
2026-10-13, against Google's documentation
[01] What comes acrossFrom Google Play reviews into one format

Every Google Play reviews message, in the same shape as everything else.

Each record lands in the Dimension Labs conversation format, so Dimensions, reports and the agent work the same way as for every other source.

Google PlayDimension Labs
userComment.text (incoming), developerComment.text (outgoing) text

Replace the tab between title and body with a line break. Add translationLanguage=en to get translated text, with the original in originalText.

reviewId userId

Google says a user can write only one review per app, so the review ID also stands for the reviewer. Don't send authorName.

userComment or developerComment incoming

true for userComment, false for developerComment.

reviewId sessionId

Replace any colons.

reviewId conversationId
lastModified.seconds dimensionlabs_timestamp

Unix seconds: toMillis turns them into milliseconds. A reply within a second of the review is moved a second later.

starRating, reviewerLanguage, appVersionName, appVersionCode, androidOsVersion, device, the package name platformJson

App version lets you compare reviews across releases.

[02] How to connect Google Play reviewsUniversal API

5 steps. Then it runs on its own.

A small job on your side reads Google Play reviews through its API and posts each message to the Dimension Labs universal API. The guide gives the steps, the field mapping and the code. Run the job once for history, then every 15 minutes. A live source is enriched automatically every day; history is enriched with a backfill.

Open the full Google Play reviews guide ›
  1. 01Get API access in Google Play
  2. 02Pull new reviews
  3. 03Map the fields
  4. 04Send it
  5. 05Run it

What you need

  • A Google Play Console account that can invite users and grant permissions, and a Google Cloud project.
  • A Google Cloud service account with the Reply to reviews permission in Play Console, and its credentials.
  • A Dimension Labs API key for a new Universal API source.

[03] What you can ask

Questions teams answer with Google Play reviews data.

  • Why does one location score higher than another?
  • Which complaints cost the most stars?
  • How do we compare with competitors on the same issues?
[04] More reviewsAll integrations ›
Google reviewsTrustpilotApp Store reviewsBirdeyeYotpoBazaarvoiceFeefoREVIEWS.ioZendeskGong
Not just these Any platform with an API connects the same way.

Google Play reviews integration questions

Does Dimension Labs integrate with Google Play reviews?

Yes. A small job on your side reads Google Play reviews through its API and posts each message to the Dimension Labs universal API. The guide gives the steps, the field mapping and the code. The setup guide was checked against Google's documentation on 2026-10-13.

What Google Play reviews data does Dimension Labs bring in?

This brings in the Google Play reviews of your app's production version: each review as a customer message, with its star rating and device details, and your developer reply when there is one. You run it on your side with the universal API, using the Google Play Developer Reply to Reviews API.

What do I need to connect Google Play reviews?

A Google Play Console account that can invite users and grant permissions, and a Google Cloud project. A Google Cloud service account with the Reply to reviews permission in Play Console, and its credentials. A Dimension Labs API key for a new Universal API source.

How often does Google Play reviews data update?

Run the job once for history, then every 15 minutes. A live source is enriched automatically every day; history is enriched with a backfill.

Can I connect a platform that is not Google Play reviews?

Yes. Any platform with an API connects through the same universal API, and any tool with an export button works as a file upload. The integrations page lists the platforms with a written guide.

Dimension Labs/Start with one file From $299 a month

Stop reporting. Start understanding.

Start with one file. Ask why a number moved. Plans from $299 a month, no demo and no contract on monthly plans.

Start now › See pricing ›