Google Sheets integration for Dimension Labs
If your conversations or feedback are kept in a Google Sheet (form responses, pasted survey answers, a log your team fills in), you can send them to Dimension Labs from there. A scheduled job on your side reads the sheet, picks out the rows that are new since its last run and posts each one as a message to the universal API.
- Platform
- Google Sheets
- Type
- Databases and storage
- Connects by
- Universal API
- Setup
- 5 steps
- Guide checked
- 2026-10-26, against Google's documentation
Every Google Sheets message, in the same shape as everything else.
Each record lands in the Dimension Labs conversation format, so Dimensions, reports and the agent work the same way as for every other source.
body text Skip rows where it is empty.
customer_id userId If it is empty, use the sessionId.
sender_type incoming true only when the customer wrote it. If every row is customer feedback (form responses, say), set it to true.
conversation_id sessionId Replace any colons. If it is empty, the code uses message_id, then the row number.
conversation_id conversationId Same value as sessionId.
sent_at dimensionlabs_timestamp Converted from the sheet's time zone to UTC milliseconds.
message_id, channel platformJson Add any join keys you have, such as an account or store id.
5 steps. Then it runs on its own.
A small job on your side reads Google Sheets through its API and posts each message to the Dimension Labs universal API. The guide gives the steps, the field mapping and the code. Run the job once for history, then every 15 minutes. A live source is enriched automatically every day; history is enriched with a backfill.
Open the full Google Sheets guide ›- 01Get access
- 02Read new rows
- 03Map the columns
- 04Send it
- 05Run it
What you need
- A Google Cloud project where you can enable an API and create a service account.
- Edit access to the spreadsheet, so you can share it with the service account.
- A Dimension Labs API key for a new Universal API source.
[03] What you can ask
Questions teams answer with Google Sheets data.
- What do customers say before a refund?
- Which accounts are describing the same problem?
- What changed after the release?
Google Sheets integration questions
Does Dimension Labs integrate with Google Sheets?
Yes. A small job on your side reads Google Sheets through its API and posts each message to the Dimension Labs universal API. The guide gives the steps, the field mapping and the code. The setup guide was checked against Google's documentation on 2026-10-26.
What Google Sheets data does Dimension Labs bring in?
If your conversations or feedback are kept in a Google Sheet (form responses, pasted survey answers, a log your team fills in), you can send them to Dimension Labs from there. A scheduled job on your side reads the sheet, picks out the rows that are new since its last run and posts each one as a message to the universal API.
What do I need to connect Google Sheets?
A Google Cloud project where you can enable an API and create a service account. Edit access to the spreadsheet, so you can share it with the service account. A Dimension Labs API key for a new Universal API source.
How often does Google Sheets data update?
Run the job once for history, then every 15 minutes. A live source is enriched automatically every day; history is enriched with a backfill.
Can I connect a platform that is not Google Sheets?
Yes. Any platform with an API connects through the same universal API, and any tool with an export button works as a file upload. The integrations page lists the platforms with a written guide.
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