Gorgias integration for Dimension Labs
This brings in each Gorgias ticket as one conversation: the customer's messages and your agents' and rules' replies, across email, chat, SMS and social channels. You run it on your side: a small script pulls from the Gorgias REST API and posts each message to the universal API.
- Platform
- Gorgias
- Type
- Support desks
- Connects by
- Universal API
- Setup
- 5 steps
- Guide checked
- 2026-10-13, against Gorgias's documentation
Every Gorgias message, in the same shape as everything else.
Each record lands in the Dimension Labs conversation format, so Dimensions, reports and the agent work the same way as for every other source.
message stripped_text, else body_text text stripped_text drops signatures and quoted replies. Skip messages where public is false: those are internal notes.
ticket customer.id userId Gorgias's internal customer id, on both their messages and your replies. Fall back to the sessionId.
message from_agent incoming from_agent is true when your company sent the message, so incoming is its opposite.
ticket id sessionId Prefix it, for example gorgias-123.
ticket id conversationId Same value as sessionId.
message created_datetime dimensionlabs_timestamp Convert with toMillis. Gorgias's example values have no time zone offset; toMillis reads those as UTC.
ticket channel, status, tags, language; message channel, via platformJson To join to order or account data, use customer.external_id (your own customer id) if you set it.
5 steps. Then it runs on its own.
A small job on your side reads Gorgias through its API and posts each message to the Dimension Labs universal API. The guide gives the steps, the field mapping and the code. Run the job once for history, then every 15 minutes. A live source is enriched automatically every day; history is enriched with a backfill.
Rate limits, per Gorgias: API key integrations can make 40 requests in a 20 second window (Enterprise accounts: a 10 second window). Going over returns 429 with a Retry-after header (rate limits).
Open the full Gorgias guide ›- 01Get API access in Gorgias
- 02Pull new tickets
- 03Map the fields
- 04Send it
- 05Run it
What you need
- A Gorgias account owner or admin: they can see the API credentials and create API keys.
- Your Gorgias username (the email address on your account) and API key.
- A Dimension Labs API key for a new Universal API source.
[03] What you can ask
Questions teams answer with Gorgias data.
- Which ticket themes come before a cancellation?
- What drives repeat contacts this month?
- Which issues take the most agent time, by reason?
Gorgias integration questions
Does Dimension Labs integrate with Gorgias?
Yes. A small job on your side reads Gorgias through its API and posts each message to the Dimension Labs universal API. The guide gives the steps, the field mapping and the code. The setup guide was checked against Gorgias's documentation on 2026-10-13.
What Gorgias data does Dimension Labs bring in?
This brings in each Gorgias ticket as one conversation: the customer's messages and your agents' and rules' replies, across email, chat, SMS and social channels. You run it on your side: a small script pulls from the Gorgias REST API and posts each message to the universal API.
What do I need to connect Gorgias?
A Gorgias account owner or admin: they can see the API credentials and create API keys. Your Gorgias username (the email address on your account) and API key. A Dimension Labs API key for a new Universal API source.
How often does Gorgias data update?
Run the job once for history, then every 15 minutes. A live source is enriched automatically every day; history is enriched with a backfill.
Can I connect a platform that is not Gorgias?
Yes. Any platform with an API connects through the same universal API, and any tool with an export button works as a file upload. The integrations page lists the platforms with a written guide.
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