Help Scout integration for Dimension Labs
This brings in each Help Scout conversation, its customer messages and your team's replies across email, chat and phone threads. You run it on your side: a small script pulls from the Help Scout Inbox API and posts each thread to the universal API.
- Platform
- Help Scout
- Type
- Support desks
- Connects by
- Universal API
- Setup
- 5 steps
- Guide checked
- 2026-10-13, against Help Scout's documentation
Every Help Scout message, in the same shape as everything else.
Each record lands in the Dimension Labs conversation format, so Dimensions, reports and the agent work the same way as for every other source.
thread body text Can contain HTML: strip it. Skip lineitem threads (status changes, no body) and note threads (internal notes), and threads whose state is draft.
conversation primaryCustomer.id userId Help Scout's internal customer id, on both their threads and your replies. Fall back to the sessionId. Don't use primaryCustomer.email.
thread createdBy.type incoming true when it is customer. Other values are user and, in v3, system_user for AI-powered system users.
conversation id sessionId Prefix it, for example helpscout-10.
conversation id conversationId Same value as sessionId.
thread createdAt dimensionlabs_timestamp Convert with toMillis.
thread type, source, rating; conversation number, mailboxId, status, tags, customFields platformJson customFields such as account type help with segmenting.
5 steps. Then it runs on its own.
A small job on your side reads Help Scout through its API and posts each message to the Dimension Labs universal API. The guide gives the steps, the field mapping and the code. Run the job once for history, then every 15 minutes. A live source is enriched automatically every day; history is enriched with a backfill.
Open the full Help Scout guide ›- 01Get API access in Help Scout
- 02Pull new conversations
- 03Map the fields
- 04Send it
- 05Run it
What you need
- An active, invited Help Scout user to own the app. Help Scout returns 401 for credentials not tied to one.
- An OAuth2 app's application ID and application secret, used with the client credentials flow.
- A Dimension Labs API key for a new Universal API source.
[03] What you can ask
Questions teams answer with Help Scout data.
- Which ticket themes come before a cancellation?
- What drives repeat contacts this month?
- Which issues take the most agent time, by reason?
Help Scout integration questions
Does Dimension Labs integrate with Help Scout?
Yes. A small job on your side reads Help Scout through its API and posts each message to the Dimension Labs universal API. The guide gives the steps, the field mapping and the code. The setup guide was checked against Help Scout's documentation on 2026-10-13.
What Help Scout data does Dimension Labs bring in?
This brings in each Help Scout conversation, its customer messages and your team's replies across email, chat and phone threads. You run it on your side: a small script pulls from the Help Scout Inbox API and posts each thread to the universal API.
What do I need to connect Help Scout?
An active, invited Help Scout user to own the app. Help Scout returns 401 for credentials not tied to one. An OAuth2 app's application ID and application secret, used with the client credentials flow. A Dimension Labs API key for a new Universal API source.
How often does Help Scout data update?
Run the job once for history, then every 15 minutes. A live source is enriched automatically every day; history is enriched with a backfill.
Can I connect a platform that is not Help Scout?
Yes. Any platform with an API connects through the same universal API, and any tool with an export button works as a file upload. The integrations page lists the platforms with a written guide.
Stop reporting. Start understanding.
Start with one file. Ask why a number moved. Plans from $299 a month, no demo and no contract on monthly plans.