Zoho Desk integration for Dimension Labs
This brings in each Zoho Desk ticket as one conversation: its threads, the customer's messages and your agents' replies, across email, chat, social and forum channels. Private threads and ticket comments (notes) stay out. You run it on your side: a small script pulls from the Zoho Desk API and posts each thread to the universal API.
- Platform
- Zoho Desk
- Type
- Support desks
- Connects by
- Universal API
- Setup
- 5 steps
- Guide checked
- 2026-10-26, against Zoho Desk's documentation
Every Zoho Desk message, in the same shape as everything else.
Each record lands in the Dimension Labs conversation format, so Dimensions, reports and the agent work the same way as for every other source.
thread plainText text Skip threads where visibility is private, and any whose status isn't SUCCESS (drafts, failed sends). Ticket comments are notes and aren't read.
ticket contactId userId Zoho's internal contact id, on every thread of the ticket. Fall back to the sessionId.
thread direction incoming true when it is in, false when out.
ticket id sessionId Prefix it, for example zoho-desk-1892000000042034.
ticket id conversationId Same value as sessionId.
thread createdTime dimensionlabs_timestamp Convert with toMillis.
ticket ticketNumber, channel, status, priority, departmentId, accountId, language; thread channel platformJson accountId lets you join to account data.
5 steps. Then it runs on its own.
A small job on your side reads Zoho Desk through its API and posts each message to the Dimension Labs universal API. The guide gives the steps, the field mapping and the code. Run the job once for history, then every 15 minutes. A live source is enriched automatically every day; history is enriched with a backfill.
Rate limits, per Zoho: API calls spend credits from a daily pool that depends on your edition and number of users, and resets every 24 hours. Listing tickets or threads costs 3 credits a call, more for records deep in a list; getting one thread costs 1. Concurrent calls are capped by edition. When the daily credits run out, Zoho returns 429 with a Retry-After header in seconds. Each response's X-Rate-Limit-Remaining-v3 header shows the credits left for the day. Your current usage is under Setup > Developer Space > APIs.
Open the full Zoho Desk guide ›- 01Get API access in Zoho Desk
- 02Pull new tickets
- 03Map the fields
- 04Send it
- 05Run it
What you need
- A Zoho Desk user who can see the tickets you want, to create the OAuth client and approve it.
- Your Zoho data centre, which sets both the accounts server and the Desk API address (see below).
- A Dimension Labs API key for a new Universal API source.
[03] What you can ask
Questions teams answer with Zoho Desk data.
- Which ticket themes come before a cancellation?
- What drives repeat contacts this month?
- Which issues take the most agent time, by reason?
Zoho Desk integration questions
Does Dimension Labs integrate with Zoho Desk?
Yes. A small job on your side reads Zoho Desk through its API and posts each message to the Dimension Labs universal API. The guide gives the steps, the field mapping and the code. The setup guide was checked against Zoho Desk's documentation on 2026-10-26.
What Zoho Desk data does Dimension Labs bring in?
This brings in each Zoho Desk ticket as one conversation: its threads, the customer's messages and your agents' replies, across email, chat, social and forum channels. Private threads and ticket comments (notes) stay out. You run it on your side: a small script pulls from the Zoho Desk API and posts each thread to the universal API.
What do I need to connect Zoho Desk?
A Zoho Desk user who can see the tickets you want, to create the OAuth client and approve it. Your Zoho data centre, which sets both the accounts server and the Desk API address (see below). A Dimension Labs API key for a new Universal API source.
How often does Zoho Desk data update?
Run the job once for history, then every 15 minutes. A live source is enriched automatically every day; history is enriched with a backfill.
Can I connect a platform that is not Zoho Desk?
Yes. Any platform with an API connects through the same universal API, and any tool with an export button works as a file upload. The integrations page lists the platforms with a written guide.
Stop reporting. Start understanding.
Start with one file. Ask why a number moved. Plans from $299 a month, no demo and no contract on monthly plans.