Canny integration for Dimension Labs
This brings in each Canny post as one conversation: the feedback post itself (title and details) and the comments on it, from your users and from your team. You run it on your side: a small script pulls from the Canny API and posts each message to the universal API.
- Platform
- Canny
- Type
- Product feedback and community
- Connects by
- Universal API
- Setup
- 5 steps
- Guide checked
- 2026-10-26, against Canny's documentation
Every Canny message, in the same shape as everything else.
Each record lands in the Dimension Labs conversation format, so Dimensions, reports and the agent work the same way as for every other source.
post title and details; comment value text Skip comments where internal is true: those are notes for your team.
author.id userId Canny's internal user id. On your team's replies, use the post author's id; fall back to the sessionId.
author.isAdmin incoming isAdmin is true for your team, so incoming is its opposite.
post id (on a comment: post.id) sessionId Prefix it, for example canny-6a2889c5....
post id conversationId Same value as sessionId.
created dimensionlabs_timestamp ISO 8601. Convert with toMillis.
board.name, category.name, status, tags, score (votes); comment parentID, likeCount, status platformJson author.userID is your own app's id for the user, when you've set it: keep it to join to account data.
5 steps. Then it runs on its own.
A small job on your side reads Canny through its API and posts each message to the Dimension Labs universal API. The guide gives the steps, the field mapping and the code. Run the job once for history, then every 15 minutes. A live source is enriched automatically every day; history is enriched with a backfill.
Rate limits, per Canny, are counted per API key: 20 requests per second, 600 per minute and 15,000 per hour on Business; 10, 300 and 5,000 on Core, Starter, Growth and Pro; 5, 100 and 1,000 on Free. Going over returns 429 with a Retry-After header (rate limits).
Open the full Canny guide ›- 01Get API access in Canny
- 02Pull new posts and comments
- 03Map the fields
- 04Send it
- 05Run it
What you need
- A Canny admin who can open the company settings and copy the secret API key.
- A Dimension Labs API key for a new Universal API source.
[03] What you can ask
Questions teams answer with Canny data.
- Which requests come from the accounts worth the most?
- Which bugs do customers mention before they leave?
- What should go on the roadmap next quarter?
Canny integration questions
Does Dimension Labs integrate with Canny?
Yes. A small job on your side reads Canny through its API and posts each message to the Dimension Labs universal API. The guide gives the steps, the field mapping and the code. The setup guide was checked against Canny's documentation on 2026-10-26.
What Canny data does Dimension Labs bring in?
This brings in each Canny post as one conversation: the feedback post itself (title and details) and the comments on it, from your users and from your team. You run it on your side: a small script pulls from the Canny API and posts each message to the universal API.
What do I need to connect Canny?
A Canny admin who can open the company settings and copy the secret API key. A Dimension Labs API key for a new Universal API source.
How often does Canny data update?
Run the job once for history, then every 15 minutes. A live source is enriched automatically every day; history is enriched with a backfill.
Can I connect a platform that is not Canny?
Yes. Any platform with an API connects through the same universal API, and any tool with an export button works as a file upload. The integrations page lists the platforms with a written guide.
Stop reporting. Start understanding.
Start with one file. Ask why a number moved. Plans from $299 a month, no demo and no contract on monthly plans.