Skip to content
Log in Start now →
Product
PlatformPricingDimensionsIntegrationsSecurityCompare
Solutions · by use case
Customer, guest and fan experienceProduct feedback and prioritizationRevenue, churn and retentionAgenciesContact center performanceAI agent and chatbot analyticsMulti-location performanceReviews and competitive benchmarking
Solutions · by industry
Hotels and hospitalityRestaurants and food serviceFitness and leisureRetail and e-commerceSports and live entertainmentInsuranceBanking and financial servicesSoftware and SaaSAutomotiveConsumer products and CPGContact centers and BPOsPublic sector and nonprofitReal estateGaming and betting
Learn
Artifacts GalleryCustomer storiesResearchBlogThought leadershipLessons Log in Start now

Productboard integration for Dimension Labs

This brings in each Productboard note as one conversation. A text note (feedback captured from a portal, email, the Chrome extension or by your team) arrives as one customer message. A conversation note keeps every part: the customer's turns and your agents' replies. You run it on your side: a small script pulls from the Productboard API and posts each message to the universal API.

Read the setup guide › Start now ›
Platform
Productboard
Type
Product feedback and community
Connects by
Universal API
Setup
5 steps
Guide checked
2026-10-26, against Productboard's documentation
[01] What comes acrossFrom Productboard into one format

Every Productboard message, in the same shape as everything else.

Each record lands in the Dimension Labs conversation format, so Dimensions, reports and the agent work the same way as for every other source.

ProductboardDimension Labs
text note: fields.name and fields.content; conversation note: each part's content text

content is rich text that can hold HTML: the code strips it. Parts with no text are skipped.

the note's customer relationship, when its target is a user userId

Productboard's internal user id. When the customer is a company, or there is none, fall back to the sessionId.

text note: always true; conversation part: authorType incoming

authorType is customer or agent. Only customer is incoming: true.

note id sessionId

Prefix it, for example productboard-123e4567-....

note id conversationId

Same value as sessionId.

text note: createdAt; conversation part: timestamp dimensionlabs_timestamp

Convert with toMillis. Parts with the same time are spaced 1,000 ms apart so they keep their order.

type, fields.name, fields.tags, the company id when the customer is a company, metadata.source.system platformJson

The source system tells you which integration captured the note.

[02] How to connect ProductboardUniversal API

5 steps. Then it runs on its own.

A small job on your side reads Productboard through its API and posts each message to the Dimension Labs universal API. The guide gives the steps, the field mapping and the code. Run the job once for history, then every 15 minutes. A live source is enriched automatically every day; history is enriched with a backfill.

Rate limits, per Productboard: 50 requests per second per token. Going over returns 429 with a Retry-After header (introduction, rate limits).

Open the full Productboard guide ›
  1. 01Get API access in Productboard
  2. 02Pull new notes
  3. 03Map the fields
  4. 04Send it
  5. 05Run it

What you need

  • A Productboard workspace on the Pro plan or higher. Productboard's API tokens aren't available on the Essentials plan.
  • A Productboard user who can open the workspace's integration settings and create an API token.
  • A Dimension Labs API key for a new Universal API source.

[03] What you can ask

Questions teams answer with Productboard data.

  • Which requests come from the accounts worth the most?
  • Which bugs do customers mention before they leave?
  • What should go on the roadmap next quarter?
[04] More product feedback and communityAll integrations ›
CannyJiraGitHubFeaturebaseZendeskGongQualtricsTrustpilot
Not just these Any platform with an API connects the same way.

Productboard integration questions

Does Dimension Labs integrate with Productboard?

Yes. A small job on your side reads Productboard through its API and posts each message to the Dimension Labs universal API. The guide gives the steps, the field mapping and the code. The setup guide was checked against Productboard's documentation on 2026-10-26.

What Productboard data does Dimension Labs bring in?

This brings in each Productboard note as one conversation. A text note (feedback captured from a portal, email, the Chrome extension or by your team) arrives as one customer message. A conversation note keeps every part: the customer's turns and your agents' replies. You run it on your side: a small script pulls from the Productboard API and posts each message to the universal API.

What do I need to connect Productboard?

A Productboard workspace on the Pro plan or higher. Productboard's API tokens aren't available on the Essentials plan. A Productboard user who can open the workspace's integration settings and create an API token. A Dimension Labs API key for a new Universal API source.

How often does Productboard data update?

Run the job once for history, then every 15 minutes. A live source is enriched automatically every day; history is enriched with a backfill.

Can I connect a platform that is not Productboard?

Yes. Any platform with an API connects through the same universal API, and any tool with an export button works as a file upload. The integrations page lists the platforms with a written guide.

Dimension Labs/Start with one file From $299 a month

Stop reporting. Start understanding.

Start with one file. Ask why a number moved. Plans from $299 a month, no demo and no contract on monthly plans.

Start now › See pricing ›