Featurebase integration for Dimension Labs
This brings in each Featurebase post as one conversation: the feedback post or feature request (title and content) and the public comments on it, from your users and from your team. You run it on your side: a small script pulls from the Featurebase API and posts each message to the universal API.
- Platform
- Featurebase
- Type
- Product feedback and community
- Connects by
- Universal API
- Setup
- 5 steps
- Guide checked
- 2026-10-26, against Featurebase's documentation
Every Featurebase message, in the same shape as everything else.
Each record lands in the Dimension Labs conversation format, so Dimensions, reports and the agent work the same way as for every other source.
post title and content; comment content text Both are HTML: the code strips it. Skip comments where isPrivate, isDeleted or isSpam is true; private comments are visible only to admins.
author.id userId Featurebase's internal id. On your team's replies, and when author.id is null, fall back to the sessionId.
author.type incoming customer, guest and lead are incoming: true. admin, integration and bot are your side.
post id (on a comment: postId) sessionId Prefix it, for example featurebase-abc123. The code skips changelog comments, which have no postId.
post id conversationId Same value as sessionId.
createdAt dimensionlabs_timestamp ISO 8601. Convert with toMillis.
post kind, boardId, status.name, tags, upvotes; comment id, parentCommentId, upvotes, author.type platformJson boardId tells feedback boards apart.
5 steps. Then it runs on its own.
A small job on your side reads Featurebase through its API and posts each message to the Dimension Labs universal API. The guide gives the steps, the field mapping and the code. Run the job once for history, then every 15 minutes. A live source is enriched automatically every day; history is enriched with a backfill.
Open the full Featurebase guide ›- 01Get API access in Featurebase
- 02Pull new posts and comments
- 03Map the fields
- 04Send it
- 05Run it
What you need
- A Featurebase admin who can open Settings > API and create an API key.
- A Dimension Labs API key for a new Universal API source.
[03] What you can ask
Questions teams answer with Featurebase data.
- Which requests come from the accounts worth the most?
- Which bugs do customers mention before they leave?
- What should go on the roadmap next quarter?
Featurebase integration questions
Does Dimension Labs integrate with Featurebase?
Yes. A small job on your side reads Featurebase through its API and posts each message to the Dimension Labs universal API. The guide gives the steps, the field mapping and the code. The setup guide was checked against Featurebase's documentation on 2026-10-26.
What Featurebase data does Dimension Labs bring in?
This brings in each Featurebase post as one conversation: the feedback post or feature request (title and content) and the public comments on it, from your users and from your team. You run it on your side: a small script pulls from the Featurebase API and posts each message to the universal API.
What do I need to connect Featurebase?
A Featurebase admin who can open Settings > API and create an API key. A Dimension Labs API key for a new Universal API source.
How often does Featurebase data update?
Run the job once for history, then every 15 minutes. A live source is enriched automatically every day; history is enriched with a backfill.
Can I connect a platform that is not Featurebase?
Yes. Any platform with an API connects through the same universal API, and any tool with an export button works as a file upload. The integrations page lists the platforms with a written guide.
Stop reporting. Start understanding.
Start with one file. Ask why a number moved. Plans from $299 a month, no demo and no contract on monthly plans.