Aircall integration for Dimension Labs
This brings in Aircall call transcripts, and voicemail transcripts, turn by turn, as Aircall AI transcribed them. One call becomes one conversation in Dimension Labs. You run it on your side: a small script pulls from the Aircall API and posts each message to the universal API.
- Platform
- Aircall
- Type
- Contact center
- Connects by
- Universal API
- Setup
- 5 steps
- Guide checked
- 2026-10-26, against Aircall's documentation
Every Aircall message, in the same shape as everything else.
Each record lands in the Dimension Labs conversation format, so Dimensions, reports and the agent work the same way as for every other source.
content.utterances[].text text Skip empty utterances.
call contact.id userId Aircall's id for the contact, with fetch_contact=true. If the call has no contact, the code uses the sessionId. Never the phone number.
utterances[].participant_type incoming true when external. internal (an Aircall user) is your side.
call id sessionId One call is one conversation in Dimension Labs.
call id conversationId Same value as sessionId.
call started_at plus utterances[].start_time dimensionlabs_timestamp started_at is UNIX seconds. In Aircall's example, start_time is seconds into the call, so the code adds it to started_at. Turns closer than a second apart are spaced to 1,000 ms.
transcription type, content.language, call direction, number.id, tag names platformJson Leave out raw_digits, phone_number, the contact's details and the user's name and email: they are phone numbers, names and addresses.
5 steps. Then it runs on its own.
A small job on your side reads Aircall through its API and posts each message to the Dimension Labs universal API. The guide gives the steps, the field mapping and the code. Run the job once for history, then every 15 minutes. A live source is enriched automatically every day; history is enriched with a backfill.
Open the full Aircall guide ›- 01Get API access in Aircall
- 02Pull new calls
- 03Map the fields
- 04Send it
- 05Run it
What you need
- The Aircall AI package, with AI Assist or AI Assist Pro. Transcripts are part of Aircall's Conversation Intelligence, and Aircall only returns them to companies that have signed up for that package. Without it there is no transcript to pull. Check your plan with your Aircall account manager.
- An Aircall API ID and API token, from your company's settings.
- A Dimension Labs API key for a new Universal API source.
[03] What you can ask
Questions teams answer with Aircall data.
- What drives repeat calls and transfers?
- Which call reasons come before churn or cancellation?
- What separates the best agents from the rest?
Aircall integration questions
Does Dimension Labs integrate with Aircall?
Yes. A small job on your side reads Aircall through its API and posts each message to the Dimension Labs universal API. The guide gives the steps, the field mapping and the code. The setup guide was checked against Aircall's documentation on 2026-10-26.
What Aircall data does Dimension Labs bring in?
This brings in Aircall call transcripts, and voicemail transcripts, turn by turn, as Aircall AI transcribed them. One call becomes one conversation in Dimension Labs. You run it on your side: a small script pulls from the Aircall API and posts each message to the universal API.
What do I need to connect Aircall?
The Aircall AI package, with AI Assist or AI Assist Pro. Transcripts are part of Aircall's Conversation Intelligence, and Aircall only returns them to companies that have signed up for that package. Without it there is no transcript to pull. Check your plan with your Aircall account manager. An Aircall API ID and API token, from your company's settings. A Dimension Labs API key for a new Universal API source.
How often does Aircall data update?
Run the job once for history, then every 15 minutes. A live source is enriched automatically every day; history is enriched with a backfill.
Can I connect a platform that is not Aircall?
Yes. Any platform with an API connects through the same universal API, and any tool with an export button works as a file upload. The integrations page lists the platforms with a written guide.
Stop reporting. Start understanding.
Start with one file. Ask why a number moved. Plans from $299 a month, no demo and no contract on monthly plans.