Dialpad integration for Dimension Labs
This brings in Dialpad call transcripts, line by line, as Dialpad AI transcribed them. One call becomes one conversation in Dimension Labs. You run it on your side: a small script pulls from the Dialpad API and posts each message to the universal API.
- Platform
- Dialpad
- Type
- Contact center
- Connects by
- Universal API
- Setup
- 5 steps
- Guide checked
- 2026-10-26, against Dialpad's documentation
Every Dialpad message, in the same shape as everything else.
Each record lands in the Dimension Labs conversation format, so Dimensions, reports and the agent work the same way as for every other source.
lines[].content text Only lines with type transcript.
call contact.id userId Dialpad's id for the contact. If the call has none, the code uses the sessionId.
lines[].user_id incoming false when the line has a user_id (a Dialpad user: an agent, or a bot). true otherwise.
call_id sessionId One call is one conversation in Dimension Labs.
call_id conversationId Same value as sessionId.
lines[].time dimensionlabs_timestamp The time has no zone; the code reads it as UTC. Lines closer than a second apart are spaced to 1,000 ms.
direction, group_id, master_call_id, labels, csat_score, moment names platformJson Leave out name, contact.name, contact.phone, contact.email, external_number and internal_number: they are names and phone numbers.
5 steps. Then it runs on its own.
A small job on your side reads Dialpad through its API and posts each message to the Dimension Labs universal API. The guide gives the steps, the field mapping and the code. Run the job once for history, then every 15 minutes. A live source is enriched automatically every day; history is enriched with a backfill.
Open the full Dialpad guide ›- 01Get API access in Dialpad
- 02Pull new calls
- 03Map the fields
- 04Send it
- 05Run it
What you need
- Dialpad AI transcripts on the calls you want. The API returns the Dialpad AI transcript of a call; a call Dialpad AI didn't transcribe has none.
- A Dialpad Company Admin to create an API key. Only Company Admins can create one.
- A Dimension Labs API key for a new Universal API source.
[03] What you can ask
Questions teams answer with Dialpad data.
- What drives repeat calls and transfers?
- Which call reasons come before churn or cancellation?
- What separates the best agents from the rest?
Dialpad integration questions
Does Dimension Labs integrate with Dialpad?
Yes. A small job on your side reads Dialpad through its API and posts each message to the Dimension Labs universal API. The guide gives the steps, the field mapping and the code. The setup guide was checked against Dialpad's documentation on 2026-10-26.
What Dialpad data does Dimension Labs bring in?
This brings in Dialpad call transcripts, line by line, as Dialpad AI transcribed them. One call becomes one conversation in Dimension Labs. You run it on your side: a small script pulls from the Dialpad API and posts each message to the universal API.
What do I need to connect Dialpad?
Dialpad AI transcripts on the calls you want. The API returns the Dialpad AI transcript of a call; a call Dialpad AI didn't transcribe has none. A Dialpad Company Admin to create an API key. Only Company Admins can create one. A Dimension Labs API key for a new Universal API source.
How often does Dialpad data update?
Run the job once for history, then every 15 minutes. A live source is enriched automatically every day; history is enriched with a backfill.
Can I connect a platform that is not Dialpad?
Yes. Any platform with an API connects through the same universal API, and any tool with an export button works as a file upload. The integrations page lists the platforms with a written guide.
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