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Integrations · Contact center

Genesys + Dimension Labs

Every Genesys conversation, read and tagged, then joined to what customers did next. Ask why a number moved and get the answer with the evidence attached.

Start now Setup guide
SourceGenesys
Typical datacall transcripts, queues, dispositions and handle time
How it connectsAPI connection, scheduled export or file upload
Joins toCRM, orders, usage, renewals and anything in Snowflake, Databricks or BigQuery
1

Connect Genesys

Bring in history and keep it current. Backfill years of conversations in the first run.

2

Every record gets Dimensions

Intent, root cause, effort, churn risk and any field you describe in plain English, on every conversation. No sampling.

3

Ask why

The agent joins Genesys data to your business outcomes and returns findings with effect sizes and confidence intervals.

Questions teams answer with Genesys data

  • What drives repeat calls and transfers?
  • Which call reasons precede churn or cancellation?
  • Where does handle time go, by reason?

More in contact center

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Dimension Labs/Start with one file From $299 a month

Stop reporting. Start understanding.

Start with one file. Ask why a number moved. Plans from $299 a month, no demo and no contract on monthly plans.

Start now › See pricing ›