RingCentral integration for Dimension Labs
This brings in transcripts of recorded RingCentral RingEX calls, turn by turn, from AI Conversation Expert (ACE, formerly RingSense). One call becomes one conversation in Dimension Labs. You run it on your side: a small script pulls from the RingCentral API and posts each message to the universal API.
- Platform
- RingCentral
- Type
- Contact center
- Connects by
- Universal API
- Setup
- 5 steps
- Guide checked
- 2026-10-26, against RingCentral's documentation
Every RingCentral message, in the same shape as everything else.
Each record lands in the Dimension Labs conversation format, so Dimensions, reports and the agent work the same way as for every other source.
insights.Transcript[].text text Skip empty turns.
sourceSessionId userId ACE gives no id for the outside party, only a name. The code uses the sessionId.
speakerInfo[].extensionId incoming false when the turn's speaker has an extensionId (a user on your account). true otherwise.
sourceSessionId sessionId The telephony session id: all recorded legs of one call share it.
sourceSessionId conversationId Same value as sessionId.
recordingStartTime plus Transcript[].start dimensionlabs_timestamp start is seconds into the recording. Turns closer than a second apart are spaced to 1,000 ms.
sourceRecordId, callDirection, domain, insights.Sentiment platformJson Leave out title and speakerInfo[].name: they hold the caller's and agent's names. Leave out the call log's from and to: they are phone numbers and names.
5 steps. Then it runs on its own.
A small job on your side reads RingCentral through its API and posts each message to the Dimension Labs universal API. The guide gives the steps, the field mapping and the code. Run the job once for history, then every 15 minutes. A live source is enriched automatically every day; history is enriched with a backfill.
Open the full RingCentral guide ›- 01Get API access in RingCentral
- 02Pull new calls
- 03Map the fields
- 04Send it
- 05Run it
What you need
- An AI Conversation Expert licence. ACE is a paid add-on: the licence has to be bought and assigned to the users whose calls you want. RingCentral only transcribes calls that are recorded by a user with an active ACE licence, and keeps ACE data for 1 year by default (set in your ACE settings).
- Access to the AI Conversation Expert API, which is in beta. Your app needs the RingSense app scope. If the Developer Console doesn't offer it, request it from RingCentral. RingCentral's developer team says ACE is the only API for call transcripts.
- Call recording on the calls you want, automatic or on demand. RingCentral doesn't keep recordings shorter than 30 seconds.
- A RingCentral user for the sync whose role has the AI Conversation Expert - Access Insights permission (to read ACE data for every licensed user) and can read the company call log.
- A Dimension Labs API key for a new Universal API source.
[03] What you can ask
Questions teams answer with RingCentral data.
- What drives repeat calls and transfers?
- Which call reasons come before churn or cancellation?
- What separates the best agents from the rest?
RingCentral integration questions
Does Dimension Labs integrate with RingCentral?
Yes. A small job on your side reads RingCentral through its API and posts each message to the Dimension Labs universal API. The guide gives the steps, the field mapping and the code. The setup guide was checked against RingCentral's documentation on 2026-10-26.
What RingCentral data does Dimension Labs bring in?
This brings in transcripts of recorded RingCentral RingEX calls, turn by turn, from AI Conversation Expert (ACE, formerly RingSense). One call becomes one conversation in Dimension Labs. You run it on your side: a small script pulls from the RingCentral API and posts each message to the universal API.
What do I need to connect RingCentral?
An AI Conversation Expert licence. ACE is a paid add-on: the licence has to be bought and assigned to the users whose calls you want. RingCentral only transcribes calls that are recorded by a user with an active ACE licence, and keeps ACE data for 1 year by default (set in your ACE settings). Access to the AI Conversation Expert API, which is in beta. Your app needs the RingSense app scope. If the Developer Console doesn't offer it, request it from RingCentral. RingCentral's developer team says ACE is the only API for call transcripts. Call recording on the calls you want, automatic or on demand. RingCentral doesn't keep recordings shorter than 30 seconds. A RingCentral user for the sync whose role has the AI Conversation Expert - Access Insights permission (to read ACE data for every licensed user) and can read the company call log. A Dimension Labs API key for a new Universal API source.
How often does RingCentral data update?
Run the job once for history, then every 15 minutes. A live source is enriched automatically every day; history is enriched with a backfill.
Can I connect a platform that is not RingCentral?
Yes. Any platform with an API connects through the same universal API, and any tool with an export button works as a file upload. The integrations page lists the platforms with a written guide.
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