Facebook comments integration for Dimension Labs
This brings in the posts on your own Facebook Page and every comment and reply on them: each post thread as one conversation, with what the public wrote as customer messages and your Page's posts and replies as your side. You run it on your side: a small script pulls from Meta's Graph API and posts each message to the universal API.
- Platform
- Facebook Page comments
- Type
- Social and listening
- Connects by
- Universal API
- Setup
- 5 steps
- Guide checked
- 2026-10-26, against Meta's documentation
Every Facebook comments message, in the same shape as everything else.
Each record lands in the Dimension Labs conversation format, so Dimensions, reports and the agent work the same way as for every other source.
post message, comment message text Skip comments with no message (a sticker or a photo on its own).
from.id userId The Page-scoped id of the commenter. Your Page's own messages use facebook-page-PAGE_ID. Fall back to the sessionId.
from.id incoming false when from.id is your Page's id, true otherwise.
post id sessionId Prefix it, for example facebook-PAGEID_POSTID. Post ids join two numbers with _, so there are no colons.
post id conversationId Same value as sessionId.
created_time dimensionlabs_timestamp Like 2020-02-19T23:05:53+0000. Convert with toMillis. A comment within a second of its post is moved a second later.
Page id, post id, comment id, parent.id, and whether it is a post, comment or reply platformJson parent.id ties a reply to the comment it answers.
5 steps. Then it runs on its own.
A small job on your side reads Facebook comments through its API and posts each message to the Dimension Labs universal API. The guide gives the steps, the field mapping and the code. Run the job once for history, then every 15 minutes. A live source is enriched automatically every day; history is enriched with a backfill.
Open the full Facebook comments guide ›- 01Get API access in Facebook
- 02Pull new comments
- 03Map the fields
- 04Send it
- 05Run it
What you need
- A Facebook Page your business manages, and a person who can perform the MODERATE or CREATE_CONTENT task on it.
- A Meta app with Facebook Login for Business, granted pages_read_engagement and pages_read_user_content. Meta's comments guide also lists pages_manage_engagement and pages_read_user_engagement for working with comments.
- Standard Access is enough when the people who use the app have a role on it, which covers a brand reading its own Page. Meta says all Business apps are approved for Standard Access automatically. Advanced Access, through App Review, is only needed to serve Pages of people who have no role on your app.
- A Dimension Labs API key for a new Universal API source.
[03] What you can ask
Questions teams answer with Facebook comments data.
- What are people saying about the launch?
- Which complaints are spreading, and where?
- How does sentiment on us compare with competitors?
Facebook comments integration questions
Does Dimension Labs integrate with Facebook comments?
Yes. A small job on your side reads Facebook comments through its API and posts each message to the Dimension Labs universal API. The guide gives the steps, the field mapping and the code. The setup guide was checked against Meta's documentation on 2026-10-26.
What Facebook comments data does Dimension Labs bring in?
This brings in the posts on your own Facebook Page and every comment and reply on them: each post thread as one conversation, with what the public wrote as customer messages and your Page's posts and replies as your side. You run it on your side: a small script pulls from Meta's Graph API and posts each message to the universal API.
What do I need to connect Facebook comments?
A Facebook Page your business manages, and a person who can perform the MODERATE or CREATE_CONTENT task on it. A Meta app with Facebook Login for Business, granted pages_read_engagement and pages_read_user_content. Meta's comments guide also lists pages_manage_engagement and pages_read_user_engagement for working with comments. Standard Access is enough when the people who use the app have a role on it, which covers a brand reading its own Page. Meta says all Business apps are approved for Standard Access automatically. Advanced Access, through App Review, is only needed to serve Pages of people who have no role on your app. A Dimension Labs API key for a new Universal API source.
How often does Facebook comments data update?
Run the job once for history, then every 15 minutes. A live source is enriched automatically every day; history is enriched with a backfill.
Can I connect a platform that is not Facebook comments?
Yes. Any platform with an API connects through the same universal API, and any tool with an export button works as a file upload. The integrations page lists the platforms with a written guide.
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