Sprinklr integration for Dimension Labs
This brings in the messages your Sprinklr Listening Topics already collect: public posts, comments and reviews about your brand across the channels you listen to, each one as a customer message. You run it on your side: a small script pulls from Sprinklr's Listening API and posts each message to the universal API.
- Platform
- Sprinklr
- Type
- Social and listening
- Connects by
- Universal API
- Setup
- 5 steps
- Guide checked
- 2026-10-26, against Sprinklr's documentation
Every Sprinklr message, in the same shape as everything else.
Each record lands in the Dimension Labs conversation format, so Dimensions, reports and the agent work the same way as for every other source.
content.text text Skip empty text; check apiStatus to see why it is empty.
messageId userId No author id is documented on Listening messages, so use the message's id.
incoming Always true.
messageId sessionId Sprinklr's unique message id, prefixed: sprinklr-ACCOUNT_600049002_....
messageId conversationId Same value as sessionId.
channelCreatedTime dimensionlabs_timestamp When the message was created on its channel, in milliseconds. Falls back to createdTime.
channelType, subType, accountType, language, channelMessageId, sourceId platformJson channelType tells the networks apart; subType tells a post from a comment, reply or mention.
5 steps. Then it runs on its own.
A small job on your side reads Sprinklr through its API and posts each message to the Dimension Labs universal API. The guide gives the steps, the field mapping and the code. Run the job once for history, then every 15 minutes. A live source is enriched automatically every day; history is enriched with a backfill.
Open the full Sprinklr guide ›- 01Get API access in Sprinklr
- 02Pull new messages
- 03Map the fields
- 04Send it
- 05Run it
What you need
- A Sprinklr account with Listening, and Listening API access switched on. Sprinklr says Listening is not enabled for the API by default: ask Sprinklr Support, when Listening is part of the use case on your License Order Form. Without it, the API answers "Streaming in listening is not enabled for you. Please contact support".
- A Sprinklr user who can see the Topics you want. The API key inherits that user's permissions, and a Topic the user can't see returns nothing rather than an error.
- Your Sprinklr environment ({env}, for example prod2). Ask your Sprinklr admin if you don't know it.
- A Dimension Labs API key for a new Universal API source.
[03] What you can ask
Questions teams answer with Sprinklr data.
- What are people saying about the launch?
- Which complaints are spreading, and where?
- How does sentiment on us compare with competitors?
Sprinklr integration questions
Does Dimension Labs integrate with Sprinklr?
Yes. A small job on your side reads Sprinklr through its API and posts each message to the Dimension Labs universal API. The guide gives the steps, the field mapping and the code. The setup guide was checked against Sprinklr's documentation on 2026-10-26.
What Sprinklr data does Dimension Labs bring in?
This brings in the messages your Sprinklr Listening Topics already collect: public posts, comments and reviews about your brand across the channels you listen to, each one as a customer message. You run it on your side: a small script pulls from Sprinklr's Listening API and posts each message to the universal API.
What do I need to connect Sprinklr?
A Sprinklr account with Listening, and Listening API access switched on. Sprinklr says Listening is not enabled for the API by default: ask Sprinklr Support, when Listening is part of the use case on your License Order Form. Without it, the API answers "Streaming in listening is not enabled for you. Please contact support". A Sprinklr user who can see the Topics you want. The API key inherits that user's permissions, and a Topic the user can't see returns nothing rather than an error. Your Sprinklr environment ({env}, for example prod2). Ask your Sprinklr admin if you don't know it. A Dimension Labs API key for a new Universal API source.
How often does Sprinklr data update?
Run the job once for history, then every 15 minutes. A live source is enriched automatically every day; history is enriched with a backfill.
Can I connect a platform that is not Sprinklr?
Yes. Any platform with an API connects through the same universal API, and any tool with an export button works as a file upload. The integrations page lists the platforms with a written guide.
Stop reporting. Start understanding.
Start with one file. Ask why a number moved. Plans from $299 a month, no demo and no contract on monthly plans.