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Instagram comments integration for Dimension Labs

This brings in the comments and replies on your own Instagram posts: each post as one conversation, with what the public wrote as customer messages and your caption and replies as your side. You run it on your side: a small script pulls from Meta's Instagram API and posts each message to the universal API.

Read the setup guide › Start now ›
Platform
Instagram comments
Type
Social and listening
Connects by
Universal API
Setup
5 steps
Guide checked
2026-10-26, against Meta's documentation
[01] What comes acrossFrom Instagram comments into one format

Every Instagram comments message, in the same shape as everything else.

Each record lands in the Dimension Labs conversation format, so Dimensions, reports and the agent work the same way as for every other source.

InstagramDimension Labs
media caption, comment text text

Skip comments with no text.

comment from.id userId

The Instagram-scoped id of the commenter. Your account's caption and replies use instagram-account-IG_USER_ID. Fall back to the sessionId.

comment user incoming

false when user is present (your account wrote it), true otherwise. The caption is always false.

media id sessionId

Prefix it, for example instagram-17895695668004550.

media id conversationId

Same value as sessionId.

timestamp dimensionlabs_timestamp

Like 2017-08-31T19:16:02+0000. Convert with toMillis. A comment within a second of its post is moved a second later.

IG User ID, media id, media_type, comment id, parent_id platformJson

parent_id ties a reply to the comment it answers.

[02] How to connect Instagram commentsUniversal API

5 steps. Then it runs on its own.

A small job on your side reads Instagram comments through its API and posts each message to the Dimension Labs universal API. The guide gives the steps, the field mapping and the code. Run the job once for history, then every 15 minutes. A live source is enriched automatically every day; history is enriched with a backfill.

Open the full Instagram comments guide ›
  1. 01Get API access in Instagram
  2. 02Pull new comments
  3. 03Map the fields
  4. 04Send it
  5. 05Run it

What you need

  • An Instagram professional account (Business or Creator). Meta's Instagram API only serves professional accounts.
  • A Meta app with one of Meta's three Instagram API setups, and an access token for your account:
  • Standard Access is enough for an app that serves only accounts you own or manage. Advanced Access, through App Review, is for serving other people's accounts.
  • A Dimension Labs API key for a new Universal API source.

[03] What you can ask

Questions teams answer with Instagram comments data.

  • What are people saying about the launch?
  • Which complaints are spreading, and where?
  • How does sentiment on us compare with competitors?
[04] More social and listeningAll integrations ›
Facebook commentsSprinklrBrandwatchSprout SocialXZendeskGongQualtricsTrustpilot
Not just these Any platform with an API connects the same way.

Instagram comments integration questions

Does Dimension Labs integrate with Instagram comments?

Yes. A small job on your side reads Instagram comments through its API and posts each message to the Dimension Labs universal API. The guide gives the steps, the field mapping and the code. The setup guide was checked against Meta's documentation on 2026-10-26.

What Instagram comments data does Dimension Labs bring in?

This brings in the comments and replies on your own Instagram posts: each post as one conversation, with what the public wrote as customer messages and your caption and replies as your side. You run it on your side: a small script pulls from Meta's Instagram API and posts each message to the universal API.

What do I need to connect Instagram comments?

An Instagram professional account (Business or Creator). Meta's Instagram API only serves professional accounts. A Meta app with one of Meta's three Instagram API setups, and an access token for your account: Standard Access is enough for an app that serves only accounts you own or manage. Advanced Access, through App Review, is for serving other people's accounts. A Dimension Labs API key for a new Universal API source.

How often does Instagram comments data update?

Run the job once for history, then every 15 minutes. A live source is enriched automatically every day; history is enriched with a backfill.

Can I connect a platform that is not Instagram comments?

Yes. Any platform with an API connects through the same universal API, and any tool with an export button works as a file upload. The integrations page lists the platforms with a written guide.

Dimension Labs/Start with one file From $299 a month

Stop reporting. Start understanding.

Start with one file. Ask why a number moved. Plans from $299 a month, no demo and no contract on monthly plans.

Start now › See pricing ›