Sprout Social integration for Dimension Labs
This brings in the messages your Sprout Social profiles receive (comments, mentions, direct messages and reviews across your connected networks) and your team's replies within Sprout cases. You run it on your side: a small script pulls from the Sprout Social API and posts each message to the universal API.
- Platform
- Sprout Social
- Type
- Social and listening
- Connects by
- Universal API
- Setup
- 5 steps
- Guide checked
- 2026-10-26, against Sprout Social's documentation
Every Sprout Social message, in the same shape as everything else.
Each record lands in the Dimension Labs conversation format, so Dimensions, reports and the agent work the same way as for every other source.
title and text text Join them with a line break when both are present.
from.guid userId The author's native profile id with Sprout's prefix, colons replaced: sprout-fbpr-1112345. Fall back to the sessionId.
from.guid, profile_guid incoming false when they are equal (your profile wrote it), true otherwise.
case_id, else guid sessionId sprout-case-CASEID, or sprout-GUID. Sprout's ids contain colons: replace them with -.
same as sessionId conversationId created_time dimensionlabs_timestamp ISO 8601 in UTC. Convert with toMillis.
guid, network, post_type, post_category, customer_profile_id, case_id, language_code platformJson post_type tells a comment (FBCR_COMMENT, INSTAGRAM_GRAPH_COMMENT, YOUTUBE_COMMENT) from a DM or a review.
5 steps. Then it runs on its own.
A small job on your side reads Sprout Social through its API and posts each message to the Dimension Labs universal API. The guide gives the steps, the field mapping and the code. Run the job once for history, then every 15 minutes. A live source is enriched automatically every day; history is enriched with a backfill.
Open the full Sprout Social guide ›- 01Get API access in Sprout Social
- 02Pull new messages
- 03Map the fields
- 04Send it
- 05Run it
What you need
- A Sprout plan that enables API access. Sprout says to ask your sales representative or support if you aren't sure your plan includes it.
- A Sprout user with the API Permissions permission, who has accepted Sprout's Analytics API Terms of Service under Settings > Global Features > API.
- For X data: every Sprout user with API Permissions has to accept the Sprout API X Content End User License Agreement (shown at the top of the same API page), and Sprout says customers go through a brief X review and approval before they can reach X data through the API.
- A Dimension Labs API key for a new Universal API source.
[03] What you can ask
Questions teams answer with Sprout Social data.
- What are people saying about the launch?
- Which complaints are spreading, and where?
- How does sentiment on us compare with competitors?
Sprout Social integration questions
Does Dimension Labs integrate with Sprout Social?
Yes. A small job on your side reads Sprout Social through its API and posts each message to the Dimension Labs universal API. The guide gives the steps, the field mapping and the code. The setup guide was checked against Sprout Social's documentation on 2026-10-26.
What Sprout Social data does Dimension Labs bring in?
This brings in the messages your Sprout Social profiles receive (comments, mentions, direct messages and reviews across your connected networks) and your team's replies within Sprout cases. You run it on your side: a small script pulls from the Sprout Social API and posts each message to the universal API.
What do I need to connect Sprout Social?
A Sprout plan that enables API access. Sprout says to ask your sales representative or support if you aren't sure your plan includes it. A Sprout user with the API Permissions permission, who has accepted Sprout's Analytics API Terms of Service under Settings > Global Features > API. For X data: every Sprout user with API Permissions has to accept the Sprout API X Content End User License Agreement (shown at the top of the same API page), and Sprout says customers go through a brief X review and approval before they can reach X data through the API. A Dimension Labs API key for a new Universal API source.
How often does Sprout Social data update?
Run the job once for history, then every 15 minutes. A live source is enriched automatically every day; history is enriched with a backfill.
Can I connect a platform that is not Sprout Social?
Yes. Any platform with an API connects through the same universal API, and any tool with an export button works as a file upload. The integrations page lists the platforms with a written guide.
Stop reporting. Start understanding.
Start with one file. Ask why a number moved. Plans from $299 a month, no demo and no contract on monthly plans.